Contractor rep recording conversations in the home - AITA?

[Anonymous]

Anonymous wrote:Run, but I would have said ok as long as I can record you.

I refused but now I wonder if he recorded me anyway.

[Anonymous]

It would make me think they’ve been sued a bunch of times in the past and we’re trying to cover their @ss. If they sent me a copy of the recording, I’d probably be ok with it if everything else was great. But I’d be annoyed.

[Anonymous]

Anonymous wrote:It would make me think they’ve been sued a bunch of times in the past and we’re trying to cover their @ss. If they sent me a copy of the recording, I’d probably be ok with it if everything else was great. But I’d be annoyed.

I wouldn't be OK with it. It's not just a conversation between two people like recording a phone call. If I understood it, he wanted to use his cell to openly record their conversations and his whole sales pitch? It's recording in the house which could include anyone else in the house who is talking to other people, or on on their phone. Does he ask for consent from everyone in the house? It seems creepy AF to me. And, why? Unless it's as you say, they have been sued so now they need to protect themselves and can't even trust their own sales people to not say the wrong thing.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Wow that’s terrible. Why are you protecting the company? Name the company. I would definitely look elsewhere and I wouldn’t hold back letting everyone know why. Someone who is gonna do shady (illegal???) stuff like that is not going to be someone I’d ever enter into a contract with.

It's a well known foundation repair company.

JES?

Run from JES.

[Anonymous]

You should know better than to use JES in the first place. They have a terrible reputation and will make up issues to address.

Every customer service phone call you make is recorded, so I'm not sure that's something to get really fired up about, but just stay away from JES.

Good contracts don't even advertise. They are booked up by word-of-mouth referrals. JES has ads on all day long and that should tell you something.

[Anonymous]

Anonymous wrote:
Good contractors don't even advertise. They are booked up by word-of-mouth referrals. JES has ads on all day long and that should tell you something.

This, all day long.

[Anonymous]

Anonymous wrote:You should know better than to use JES in the first place. They have a terrible reputation and will make up issues to address.

Every customer service phone call you make is recorded, so I'm not sure that's something to get really fired up about, but just stay away from JES.

Good contracts don't even advertise. They are booked up by word-of-mouth referrals. JES has ads on all day long and that should tell you something.

Again, recording both ends of a phone conversation that involves nothing more than setting an appointment is far different, in my mind than openly recording in my home. If I were to go through with a contract, and they wanted over $60,000, I'd have to finance and would probably be sharing financial and other personal information to fill out the credit app. I don't see the need to record what goes on in my house at all.

[Anonymous]

Anonymous wrote:You should know better than to use JES in the first place. They have a terrible reputation and will make up issues to address.

Every customer service phone call you make is recorded, so I'm not sure that's something to get really fired up about, but just stay away from JES.

Good contracts don't even advertise. They are booked up by word-of-mouth referrals. JES has ads on all day long and that should tell you something.

They claim to be highly rated but Yelp tells a different story and they are not A+ rated with the BBB even though the rep lied and said they have an A+ rating.

[Anonymous]

Anonymous wrote:

Anonymous wrote:You should know better than to use JES in the first place. They have a terrible reputation and will make up issues to address.

Every customer service phone call you make is recorded, so I'm not sure that's something to get really fired up about, but just stay away from JES.

Good contracts don't even advertise. They are booked up by word-of-mouth referrals. JES has ads on all day long and that should tell you something.

They claim to be highly rated but Yelp tells a different story and they are not A+ rated with the BBB even though the rep lied and said they have an A+ rating.

If you know someone is lying to you, don't do business with them.

Sleazy companies often lie on easily verified stuff to screen you as a customer. They want dupes.

[Anonymous]

Anonymous wrote:

Anonymous wrote:
Good contractors don't even advertise. They are booked up by word-of-mouth referrals. JES has ads on all day long and that should tell you something.

This, all day long.

+1

[Anonymous]

OP, do you mind telling us the state where this occurred? I recently had a JES rep out to my house in Maryland because I'm getting water in the basement and he didn't mention anything about recording. His phone was sitting on the table next to his IPad while we talked but I didn't think anything of it. Now I wonder if he was recording us.

[Anonymous]

Anonymous wrote:OP, do you mind telling us the state where this occurred? I recently had a JES rep out to my house in Maryland because I'm getting water in the basement and he didn't mention anything about recording. His phone was sitting on the table next to his IPad while we talked but I didn't think anything of it. Now I wonder if he was recording us.

OP here, I'm in MD also.

[Anonymous]

Anonymous wrote:OP, do you mind telling us the state where this occurred? I recently had a JES rep out to my house in Maryland because I'm getting water in the basement and he didn't mention anything about recording. His phone was sitting on the table next to his IPad while we talked but I didn't think anything of it. Now I wonder if he was recording us.

Maryland is a two-party state for recording which means if they recorded you without your consent, or without informing you, that's illegal.

[Anonymous]

Anonymous wrote:

Anonymous wrote:OP, do you mind telling us the state where this occurred? I recently had a JES rep out to my house in Maryland because I'm getting water in the basement and he didn't mention anything about recording. His phone was sitting on the table next to his IPad while we talked but I didn't think anything of it. Now I wonder if he was recording us.

Maryland is a two-party state for recording which means if they recorded you without your consent, or without informing you, that's illegal.

+1 But if they ask you for permission it's fine. I don't see the issue. I have friends who do contracting, and they're always saying their biggest headache are clients that change their mind and don't expect to pay for it even though adjusted plans cost time and money. if it's not well-documented, it's a he-said, she said type of thing.

[Anonymous]

"well known, heavily advertised home repair company"

Generally those are scammy, pushy folks. Don't ever let a rep from these companies inside your home.