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Left wedding/engagement ring in hotel
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Anonymous
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OP here. Thanks for the sympathy. Unfortunately, that's all I've got right now. The manager hasn't called me back and I'm kind of miffed about that since I had to call housekeeping twice before I got a response (I left a message the first time). Marriott (which owns Springhill Suites) is supposed to be very customer focused so I searched the web to see if I could get someone from their corporate customer service desk. I couldn't find it on the web even though I found references to the department so I called the internet customer care. They gave me the number and connected me. The guy I talked to was nice and they'll send a message to the Springhill Suites in Wheeling but they give the hotel 3-5 days to respond. I was hoping for a sense of urgency or at least a return call that let me know they understand my attachment to them.
I called the Wheeling Police Department to file a report. They don't take reports over the phone or online (yes, I forgot the rings but because the rings are no longer there, they are considered stolen). But, the officer was nice enough to provide me with his name and phone numbers if my insurance company needs verification that I tried to file a report. I really appreciate the advice, kind words and any prayers. My DH has been really kind. He can see how upset I am. I'm so sorry other people have een in this position (especially the PP who had her grandmother's rings!). I'll get over it but I didn't realize how many habits I had that remind me that I don't have them any more - like when drying my hands in bathroom and moving them up just a little so I can dry underneath them. |
Anonymous
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OP, I'm in the hotel industry and did a little sleuthing. That property, assuming you're talking about the Springhill Suites in Wheeling, WV - is owned by a company out of Pittsburgh, they're franchised by Marriott. I'd give the headquarters a call and see if they can light a fire under someone.
Kratsa Properties 2801 Freeport Road Pittsburgh, PA 15238 Email: info@kratsaproperties.com 412-828-7711 |
Anonymous
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Keep hope! Also, keep calling the manager and, if you don't start getting calls back, suggest that you might call better business bureau or go to trip advisor and yelp to air your dissatisfaction with his/her responsiveness. you do get more flies with honey, for sure, but sometimes the vinegar gets you the one or two flies you need most quickly.
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Anonymous
| You said they can't file a police report via phone or internet, but can they mail a form to you? |
Anonymous
Also, check pawn shops. Maybe spmmeone will have an attack of conscience. Hope so. |
Anonymous
| I feel for you, OP. I have managed to lose or wreck every piece of valuable jewelry I have, including losing hte diamonds on both my own wedding ring and my great-grandmother's engagement ring (only a side diamond in this case.) Is there anyone you know in the area who could go to the hotel and and make a pest of themselves? I know this can help in some cases - I recently dropped my blackberry at a very fancy DC hotel during a work-related event. My coworkers still in the room didn't find it, and while the hotel was lovely over the phone and promised to do its best, I figured it couldn't hurt to take a look myself. I found the blackberry under some sound equipment, hard to notice in a black case. I might have gotten in back in any case, but it helped to be there in person. |
Anonymous
You can file a report regarding lost or stolen personal property. |
Anonymous
| You need to go to the top of management and be relentless |
Anonymous
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OMG, yall are crazy.
You lost it. Your fault. Period. |
Anonymous
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My mom worked in Marriott as a house keeper.
She once found a gold bracelet and returned to lost and found, that was the right thing to do. Their rule back then was if no one claimed it after 3-6 months then she can keep it, otherwise, it is consider dishonest. |
Anonymous
OP here. I can't thank you enough for this information. I'll call first thing in the morning. I really appreciate this and all the support from everyone and the good advice. I could only find two pawn shops in Wheeling and have already called them. I'm trying to find a picture of the ring to send them and the hotel. Unfortunately, I don't know anyone in or near Wheeling that could physically go to the hotel. I've been heartened by the positive stories some of you have but and don't want to get my hopes up. Thanks so much and if anyone has any more suggestions, please pass them on. |
Anonymous
I feel bad for the OP, because we've all had the horrible feeling when we've forgotten something really.REALLY.important. But I agree with this PP. You can't blame others for forgetting something. The posters who want OP to "light a fire," "complain to Marriott," "file a police report," all seem to be saying that housekeeping stole the rings. Of course it's possible there was some "finders keeper" and of course that's not 100% moral, but really have each and every one of us been 100% moral all our lives? Never kept anything that we found on the street? And, what if it's not housekeeping, but the next guest in the room? The hotel can't accuse this person of stealing. I feel that there's a real feeling that someone else can be blamed for this honest mistake, but really truly isn't it just a mistake on the part of the OP, and really truly maybe there isn't someone else to blame? |
Anonymous
| And how is the hotel to know that the OP isnt lying? Or mistaken? After all, maybe she did take her rings and accidentally leave them elsewhere. |
Anonymous
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If the hotel manager still hasn't called you back I would write a BRIEF letter of explanation and FAX it to him since it's possible that he wasn't given the phone message but it's unlikely that a FAX will not be given to him.
Also, call the reception and ask if the hotel has a lost and found drawer that they can check. Although unlikely, someone could have found it and given it to the reception staff without housekeeping manager being aware of it. Good luck. |
Anonymous
Finders keepers is not quite the same when you are paid staff cleaning a room. Part of your job description is taking left items to lost and found. If OP is lying (and I doubt she is) take comfort in knowing that one complaint against a housekeeper "finders keeping" a ring is not going to cost him or her a job, but if multiple lost items are "found and kept" in this manner by the same staffmember, that staffmember will lose her job. it is a completely different story -- keeping something you find on the street vs. keeping something that can (and should) be returend to someone. |