Calibrate Customer Service Sucks

[Anonymous]

I bought into calibrate because i thought having the doc appointments and then people who would manage the insurance issue would be worth it. It still may be. I am medically indicated for being obese and having high cholesterol. I do qualify and need to lose 45 lbs. it’s a lot and I am hitting the age where weight loss has become so hard. I used to win the battle but now I lose. If calibrate doesn’t work out, I will find a doctor and get it that way. It is frustrating though.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Why not go to a certified obesity medicine clinic/doctor and use a local pharmacy for your meds? I'm in NoVA and have done just that and have been successful in getting my meds locally. Plus my doctor gave me a free one-month starter pack of the 0.25 mg. dosage provided by the drug manufacturer. If I have any questions, I can email my local doctor or ask in person at our next appointment. If I need something urgently, I just make a phone call and the call is answered right away and my message gets to the doctor.

DP who just joined Calibrate: I could not find such a doctor. I'm in Nova. Everything I found was either dieticians or surgical practices. Where do you go?

I don't use Calibrate. I live in NOVA and researched local board certified obesity specialists and landed at NOVA Physician Wellness https://www.novaphysicianwellness.com/?utm_source=gmb_auth. I went to the Tysons location but they have multiple offices. There are two docs who are board certified obesity specialists and a group of registered dietitians who work with them. First you get your weight and other body stats measured by a body composition InBody machine. Then you meet with the doc. Then you see a registered dietitian. They put you on a meal plan (mine is 1200 cal, high protein, low carb but includes veggies, dairy, fruit, and healthy fats) based on your BMR. It uses real food which is what I wanted--no shakes, bars, etc. although they have them if you want them. The doc didn't even bring up meds--I asked for Wegovy. He gave me a free one-month starter pack of the 0.25 dose (provided by the manufacturer) and also called in a prescription for me. After the 1st two weeks my blood pressure had come down and he took me off one of my bp pills. The dietitians give you tips to make sure you are getting in all the categories of food, like protein. They are concerned about you losing too much muscle along with weight, which they can see from the results of the InBody machine. I like that there are no gimmicks or very low daily calorie limits. You can lose weight without the drugs on this diet, but I like that I can get a prescription for one if I want it. I filled the prescription at Wegmans. Normally patients go every 2 weeks, but I'm not sure for how long. LMK if you have other questions.

Funny, I just went to my second appointment with NPWC and they called in my prescription, but didn't offer me any starter pack. Kind of put off hearing that some people get special treatment like that.

Have you considered the fact that they did not have the free starter pack available when you visited, but they did when PP visited? Are you always so very "everything is about me, me, me and how poorly people treat me, me, me" in your life?

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Why not go to a certified obesity medicine clinic/doctor and use a local pharmacy for your meds? I'm in NoVA and have done just that and have been successful in getting my meds locally. Plus my doctor gave me a free one-month starter pack of the 0.25 mg. dosage provided by the drug manufacturer. If I have any questions, I can email my local doctor or ask in person at our next appointment. If I need something urgently, I just make a phone call and the call is answered right away and my message gets to the doctor.

DP who just joined Calibrate: I could not find such a doctor. I'm in Nova. Everything I found was either dieticians or surgical practices. Where do you go?

I don't use Calibrate. I live in NOVA and researched local board certified obesity specialists and landed at NOVA Physician Wellness https://www.novaphysicianwellness.com/?utm_source=gmb_auth. I went to the Tysons location but they have multiple offices. There are two docs who are board certified obesity specialists and a group of registered dietitians who work with them. First you get your weight and other body stats measured by a body composition InBody machine. Then you meet with the doc. Then you see a registered dietitian. They put you on a meal plan (mine is 1200 cal, high protein, low carb but includes veggies, dairy, fruit, and healthy fats) based on your BMR. It uses real food which is what I wanted--no shakes, bars, etc. although they have them if you want them. The doc didn't even bring up meds--I asked for Wegovy. He gave me a free one-month starter pack of the 0.25 dose (provided by the manufacturer) and also called in a prescription for me. After the 1st two weeks my blood pressure had come down and he took me off one of my bp pills. The dietitians give you tips to make sure you are getting in all the categories of food, like protein. They are concerned about you losing too much muscle along with weight, which they can see from the results of the InBody machine. I like that there are no gimmicks or very low daily calorie limits. You can lose weight without the drugs on this diet, but I like that I can get a prescription for one if I want it. I filled the prescription at Wegmans. Normally patients go every 2 weeks, but I'm not sure for how long. LMK if you have other questions.

Funny, I just went to my second appointment with NPWC and they called in my prescription, but didn't offer me any starter pack. Kind of put off hearing that some people get special treatment like that.

Have you considered the fact that they did not have the free starter pack available when you visited, but they did when PP visited? Are you always so very "everything is about me, me, me and how poorly people treat me, me, me" in your life?

Go to bed, you are a grump.

- np

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Why not go to a certified obesity medicine clinic/doctor and use a local pharmacy for your meds? I'm in NoVA and have done just that and have been successful in getting my meds locally. Plus my doctor gave me a free one-month starter pack of the 0.25 mg. dosage provided by the drug manufacturer. If I have any questions, I can email my local doctor or ask in person at our next appointment. If I need something urgently, I just make a phone call and the call is answered right away and my message gets to the doctor.

DP who just joined Calibrate: I could not find such a doctor. I'm in Nova. Everything I found was either dieticians or surgical practices. Where do you go?

I don't use Calibrate. I live in NOVA and researched local board certified obesity specialists and landed at NOVA Physician Wellness https://www.novaphysicianwellness.com/?utm_source=gmb_auth. I went to the Tysons location but they have multiple offices. There are two docs who are board certified obesity specialists and a group of registered dietitians who work with them. First you get your weight and other body stats measured by a body composition InBody machine. Then you meet with the doc. Then you see a registered dietitian. They put you on a meal plan (mine is 1200 cal, high protein, low carb but includes veggies, dairy, fruit, and healthy fats) based on your BMR. It uses real food which is what I wanted--no shakes, bars, etc. although they have them if you want them. The doc didn't even bring up meds--I asked for Wegovy. He gave me a free one-month starter pack of the 0.25 dose (provided by the manufacturer) and also called in a prescription for me. After the 1st two weeks my blood pressure had come down and he took me off one of my bp pills. The dietitians give you tips to make sure you are getting in all the categories of food, like protein. They are concerned about you losing too much muscle along with weight, which they can see from the results of the InBody machine. I like that there are no gimmicks or very low daily calorie limits. You can lose weight without the drugs on this diet, but I like that I can get a prescription for one if I want it. I filled the prescription at Wegmans. Normally patients go every 2 weeks, but I'm not sure for how long. LMK if you have other questions.

Funny, I just went to my second appointment with NPWC and they called in my prescription, but didn't offer me any starter pack. Kind of put off hearing that some people get special treatment like that.

There’s a massive shortage now. Reps aren’t handing out samples to providers anymore. Duh.

[Anonymous]

This is exactly why I got out of calibrate. This is a scam .

[Anonymous]

calibrate is a scam. along with Alona and push everyone is complaining and oh. y the way they are the reason there are shortages of wegovy ozempic and now monjourno. they take your $ and prescribe the drug no questions asked.

[Anonymous]

Anonymous wrote:calibrate is a scam. along with Alona and push everyone is complaining and oh. y the way they are the reason there are shortages of wegovy ozempic and now monjourno. they take your $ and prescribe the drug no questions asked.

So I am pretty frustrated with calibrate but it isn’t like you describe. You have to get blood work done. You have to go over it with a doctor. How is that different than meeting with my PCP? the blood panel was done at Labcorp— it isn’t fake.

[Anonymous]

OP with an update.

About 3 months before my year with Calibrate was going to end, I started getting marketing emails about joining Masters. They also wanted me to let them know if I wasn’t going to continue with the Masters program so they could start tapering me off the meds. I notified them that I wasn’t going to continue and asked, through their app like you are supposed to do, them to send in the lower doses of Ozempic in anticipation of rolling off the program. After a month of no response, I finally received a message from the doctor saying that it was ok for me to stop cold turkey.

So, there you have it. If you are on Calibrate, my suggestion to you would be to let them think you are joining Masters right up until the end of your first year. Otherwise, you will get dropped as soon as they find out that you’re not signing up again.

[Anonymous]

I got a refund from them after it became impossible to get in touch with customer service via the app and I finally filed a complaint with BBB and VA Atty General's office.

That company is probably the biggest mess I've ever encountered. That's what happens when your business explodes and you don't have the resources to support the customers you have already got.