Would this bother you?

[Anonymous]

I just got highlights and was immediately disappointed with the results: my highlights looked orange/brassy rather than ashy/sandy as reflected in the pictures I shared with my stylist. I sent the pictures weeks in advance and then reviewed right before the color.

I reached out to her a few hours after the service saying I liked the highlights but I noticed some brassiness, and asked for a correction. She said “you don’t like the caramel color and want something cooler?” I indicated the tone was warm and I wanted to cool it off. She kept intimating that there was a miscommunication about what I wanted/that what I had done was “caramel.” I’ve asked some friends to assess, and they agree - it looks brassy. I also have looked at brassy v non-brassy dye jobs. My hair is orange, not caramel.

She offered to “cool it off” with a toning treatment but I’m considering ditching her entirely. I worked in customer service for many years, and even if I disagreed with the customer’s assessment, I would never argue the point or try to make it seem like it was their fault.

I know this is minor in the scheme of things but I resent the lack of accountability and the seeming shift of blame to me/my communication rather than her just offering to make it right.

[Anonymous]

try to make it seem like it was (your) fault/quote]

All stylists do this
imo

[Anonymous]

Anonymous wrote:

try to make it seem like it was (your) fault/quote]

All stylists do this
imo

That’s surprising. I understand the impulse to CYA, but trying to gaslight your client into thinking they just can’t see straight/don’t know what they’re talking about seems next level.

[Anonymous]

Not really. I’ve always found communicating hair preferences difficult because real life hair is not like a one second in a professionally brushed photo. What you describe (particularly over text) sounds like her trying to understand what it was you wanted.

[Anonymous]

Go to someone else and have it toned down. This person sounds annoying and not super talented.

[Anonymous]

^^ Only if you can afford to do this.
If not ~ have this person apply a toner to your hair to immediately tone down the brassiness.

I also recommend purchasing a purple shampoo/conditioner set too.