I can't believe banks and the like still use foreign call centers

[Anonymous]

I'm trying to get answers about weird charges on my CC and the person on the other end of the call and the Indian accent is so thick I cannot understand a thing. It's infuriating.

[Anonymous]

Hang up and callback

[Anonymous]

At least you're getting a person and not just the AI

[Anonymous]

you should be using chat

[Anonymous]

Switch to a credit union.

I’m having this issue right now with a life insurance policy and changing the beneficiaries is now a two week ordeal instead of one email to my agent.

[Anonymous]

Anonymous wrote:Switch to a credit union.

I’m having this issue right now with a life insurance policy and changing the beneficiaries is now a two week ordeal instead of one email to my agent.

OP here. This WAS a credit union. Wright Patman Congressional, in fact. If you have a Visa question you get routed to a call center in India.

[Anonymous]

Agree that this is infuriating. Shareholders don't care but they should if everyone switches banks

[Anonymous]

It's Indian English. I was told by them that I have an accent and that they just speak Indian English.

I had no clue this was a thing and just thought they spoke improper British English...

[Anonymous]

Anonymous wrote:

Anonymous wrote:Switch to a credit union.

I’m having this issue right now with a life insurance policy and changing the beneficiaries is now a two week ordeal instead of one email to my agent.

OP here. This WAS a credit union. Wright Patman Congressional, in fact. If you have a Visa question you get routed to a call center in India.

PP, wow that sucks!

[Anonymous]

Just dispute them in the app and move on. I avoid calling at all costs.

[Anonymous]

Why can't they train people in the coal country and move the call centers there. It almost seems like Americans under Trump hate other poor White Americans.

Disgusting.

[Anonymous]

Anonymous wrote:Hang up and callback

NP. This seems mean and racist but honestly, next time I might do this...

[Anonymous]

Anonymous wrote:

Anonymous wrote:Switch to a credit union.

I’m having this issue right now with a life insurance policy and changing the beneficiaries is now a two week ordeal instead of one email to my agent.

OP here. This WAS a credit union. Wright Patman Congressional, in fact. If you have a Visa question you get routed to a call center in India.

There should be a law against banks and financial institutions using foreign call centers

[Anonymous]

Anonymous wrote:Why can't they train people in the coal country and move the call centers there. It almost seems like Americans under Trump hate other poor White Americans.

Disgusting.

This predates trump.

Seriously, everything is not about trump

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Switch to a credit union.

I’m having this issue right now with a life insurance policy and changing the beneficiaries is now a two week ordeal instead of one email to my agent.

OP here. This WAS a credit union. Wright Patman Congressional, in fact. If you have a Visa question you get routed to a call center in India.

There should be a law against banks and financial institutions using foreign call centers

Yeah, that means our PII is accessible God knows where. Ugh.