United Healthcare -Johns Hopkins medicine is now out of network

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08/25/2025 11:22

Subject: United Healthcare -Johns Hopkins medicine is now out of network

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Anonymous

Negotiations failed. This was the letter we received.

August 25, 2025

Dear Patient or Guardian,

Because you or your dependent is or has been a patient of Johns Hopkins Medicine, you are receiving this letter informing you that your care team will no longer be part of the UnitedHealthcare network beginning August 25, 2025. This means that UnitedHealthcare may cover less, or none, of the care you receive at Johns Hopkins Medicine locations, except for Johns Hopkins All Children’s Hospital in Florida. To understand your coverage options and out-of-network benefits, we encourage you to contact United directly using the number on your insurance card.

Your health and well-being are of the utmost importance to us. That is why Johns Hopkins has been working with United for over eight months to update important pieces of our contract to prioritize patient protections and improve access to care. Despite our best efforts, we have been unable to get United to agree to a contract that puts patients ahead of profits.

We will continue to work with United, and hope to resume in-network status as soon as possible so that you can receive the high-quality care you expect from Johns Hopkins without additional cost.

What do I need to know?
Starting August 25, 2025, any provider or facility that is part of Johns Hopkins Medicine — EXCEPT FOR Johns Hopkins All Children’s Hospital in Florida — is considered out of network by UnitedHealthcare. This means that United may cover less, or none, of the care patients with United insurance receive from Johns Hopkins providers or at Johns Hopkins locations.

What can I do?
You can still visit your Johns Hopkins provider or use a Johns Hopkins facility on or after August 25. However, if we haven’t reached an agreement by then, you might be responsible for higher, out-of-network costs.

You may be eligible for “continuity-of-care” coverage through United, which would allow you to maintain your in-network benefits for Johns Hopkins services beyond August 25. Unfortunately, only United has the authority to approve continuity-of-care requests.

To better understand your continuity-of-care options and what United will cover while your provider is out of network, please contact United directly by calling the number on the back of your health insurance card.

Why is this happening?
This is not about money or small administrative issues. We have been negotiating with United to protect you from practices that put insurance company profits ahead of patient health and well-being. United’s frequent use of pre-authorizations and care denials delays critical treatments, takes away time that Johns Hopkins doctors and nurses should be spending on patient care, and puts patients’ health at risk. We will not sign a contract that allows an insurance company to prioritize their profits over our patients' health.

How long will my care team be out of network?
We continue to meet with United and are doing everything we can to come to an agreement quickly. We will let patients know as soon as we reach an agreement and Johns Hopkins is back in network with United.

Still have questions?
Check out Hopkinsmedicine.org/United-Coverage for answers to other frequently asked questions, or call UnitedHealthcare Customer Service using the number on your insurance card.

We do not want anything to come between you and the care team you rely on. We remain hopeful that we will reach an agreement with United that puts patients first, but we will not compromise on the quality and accessibility of care our patients deserve.

Sincerely,

Theodore L. DeWeese, M.D.
The Frances Watt Baker, M.D., and Lenox D. Baker Jr., M.D.
Dean of the Medical Faculty
CEO, Johns Hopkins Medicine

Kevin W. Sowers, M.S.N., R.N., F.A.A.N.
President, Johns Hopkins Health System
Executive Vice President, Johns Hopkins Medicine