Issue with PayPal. Not refunding money. Has this happened to anyone else?

Anonymous
So the first overseas customer service rep said that the refund was processed on their end for $130 and the store sent me a receipt that the refund was also processed on their end but then when the first rep said that she would open a ticket she did not and I had to call again and wait 40 minutes for someone to call me back and again it was from someone who was overseas. They said there was a Thai food in their area and again I had to file the dispute and she opened up the dispute but it was a dispute as if I had an issue with the merchant which I did not. So I'm not even sure if she filed the correct dispute. Has anyone had this happen to them before? And I now do not feel confident in PayPal or using PayPal in the future for any other transactions. Because I now feel if I hadn't looked over my credit card statement, I would not have known that this refund that was processed back in May did not even show up on my credit card yet and this being July now.
Anonymous
typhoon not thai food
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