How is it possible that neither Uber nor Lyft have customer service 800 numbers?

[Anonymous]

Had to have my mother picked up and taken 5 minutes away in another state. Needed to talk someone about going in to her location to get her and her walker. It all worked out because I found Uber's driver support number, and then was able to call the driver once assigned, but come on. This is such a niche market with people willing to pay!

[Anonymous]

Call a taxi
Stay away fr tech bs

[Anonymous]

Anonymous wrote:Had to have my mother picked up and taken 5 minutes away in another state. Needed to talk someone about going in to her location to get her and her walker. It all worked out because I found Uber's driver support number, and then was able to call the driver once assigned, but come on. This is such a niche market with people willing to pay!

You think any of these tech bros give one whit about legit customer service? Where have you been?

[Anonymous]

Stay away from tech companies period.

[Anonymous]

Anonymous wrote:Had to have my mother picked up and taken 5 minutes away in another state. Needed to talk someone about going in to her location to get her and her walker. It all worked out because I found Uber's driver support number, and then was able to call the driver once assigned, but come on. This is such a niche market with people willing to pay!

Really this is too much to ask of an Uber or Lyft driver. There are companies that specialize is transportation for elderly. They cost more and you have to book them in advance, but they are what you need.

[Anonymous]

There is a branch called uber health that transports to medical appts and pharmacies and offers wheelchair and walker and cane assistance. Some health insurance foots the bill.

[Anonymous]

Adding to above post:
https://www.uberhealth.com/us/en/caregiver/

I’ve used them and there is a responsive customer service feature.

[Anonymous]

Anonymous wrote:Adding to above post:
https://www.uberhealth.com/us/en/caregiver/

I’ve used them and there is a responsive customer service feature.

Dp. Wow, that would have been so helpful for us a couple of years ago.

[Anonymous]

I would hire a car service, not an Uber, for this.

[Anonymous]

Anonymous wrote:There is a branch called uber health that transports to medical appts and pharmacies and offers wheelchair and walker and cane assistance. Some health insurance foots the bill.

Thanks!