The hated Mr. Cooper mortgage servicer - hit by cyberattack, totally offline
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Anonymous
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Our mortgage was sold to Mr. Cooper and frankly they have sucked at every juncture and in every interaction. Now we have learned that they were hit by a massive cyberattack on Oct 31 and have been entirely offline for a week.
To make matters worse, my husband was granted a retroactive property tax exemption (100% disabled veteran), and the money was refunded to the mortgage servicer. So Mr. Cooper owes us at least a year's worth of escrow payments. It's been at least a month and no news, despite calls every few days. Now we are unable to get through to anyone. Anyone have info on their status and when they might be up and running again? |
Anonymous
| No idea — I didn’t know about this until now. Our mortgage was sold to Mr. Cooper too. Will have to check if any issues with our automatic payment this month… |
Anonymous
| My mortgage was sold to them too. Ugh, I am putting my property on the market this month, I hope they don't screw anything up come closing time. |
Anonymous
| File with CPFB (Consumer Finance Protection). I bet their calls get through to Mr. Cooper. |
Anonymous
| Jeez, our mortgage just switched over to Mr. Cooper, too. I had not heard of this until just now. |
Anonymous
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Lesson 1 : never have your mortgage co handle your taxes
Lesson 2 : CFPB now. |
Anonymous
It's often a requiremetn of the loan. We had a $1.3mln loan, currently paid down to about $150k, and they still won't let us remove that escrow requirement. |
Anonymous
| They are probably under a ransom attack. Calling won’t help. When this happens the bad actor takes over everything including the phones and email and all communication. They probably have to use cell phones to communicate with anyone. They will either need to pay up or the data will be lost. Good luck to anyone looking to buy or sell a home with this mortgage company. It’s gonna be impossible. |
Anonymous
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I paid my mortgage on 10/31 in the morning, the same day of the supposed attack. My mortgage payment was processed by my bank on November 2.
Looks like I just beat the incident. |
Anonymous
| Our mortgage was transferred as of Nov. 1 and we are unable to set up payment at Mr. Cooper because of this. |
Anonymous
| I got a 2.75% interest rate onna second home via Loan Depot that sold to Mr. Cooper. Regretting it ever since! They never pay anything on time. Can't get a hold of anyone. |
Anonymous
| My loan was sold to them over a decade ago and they suck. |
Anonymous
| My account is back to normal. It reflects my auto payment and current principal balance. |
Anonymous
| Our loan was sold to Mr. Cooper in roughly 2018 but was then sold again in early 2023. I guess we dodged this bullet. They were ok for those 5 years; no complaints. |
Anonymous
| Us to! Ugh. Yikes to the warnings above! |