Recent experiences with ABW appliances?

[Anonymous]

They came highly recommended pre-pandemic, but they have a bunch of absolutely awful online reviews from 2020-2021, which are probably not predictive.

Anybody worked with them recently? I need to order several appliances for a remodel.

I'd go to the Rockville or Silver Spring location, if anybody has a preference for one or the other.

[Anonymous]

We've been a fan of the Rockville location. They have higher end appliances so know that going in, but we've been happy.

[Anonymous]

We just bought a Wolf microwave at ABW Arlington. We got it in a few days and the delivery men were nice. We didn’t price compare so I don’t know where they fall there, but it was an easy transaction.

[Anonymous]

Thanks! - OP

[Anonymous]

I’ve had good luck with them purchasing and they had to do some warranty work and were top notch.

[Anonymous]

Terrible experience with them this past year, Rockville location. Unhelpful salesperson, then one who mansplained me, then (after we placed and order and only half came in with no communication) they tried to give me the hard sell when I cancelled the order. We also had problems with the install and delivery. It was all a shit show. We had placed a $25K order, so there was really no excuse for the poor service.

I complained to the sales manager and pulled my order, have not bought anything with them since then. We bought seven appliances this year, plan to buy two more, won’t ever go back there. We go to M&M in DC.

[Anonymous]

Salesman Steele Pierre helped us w our kitchen addition, including a custom 48 inch blue star range, Thermador fridge, and under the counter microwave. He managed our expections that the blue star would take months and then it came in in about six weeks. They stored our stuff and delivered asap when ready. Recently the range was giving off a gas smell and someone showed up with in the week and fixed it. Went to the Rockville location.

[Anonymous]

MUCH better than Bray and Scarff. Bray and scarff are literal crooks who destroyed my house. ABW is better.

[Anonymous]

I began my journey purchasing a Viking range and hood at ABW Arlington VA in October 2024. It was a technical refresh of the exact same model, 25 years newer. Same size, weight, dimensions, etc. It should not have been a tough job. I WAS WRONG!

ABW out-sources their installation; I had to have two installers come to my house (taking off work Nov 11 and 18)...the first said "couldn't be done" and the second figured it out after a lot of telephone calls back to someone (ABW or installation company, I'm not sure). The contract stated "A site Pre-Inspection is an optional service that is a $50," but we were still required two visits and charged.

The installation FINALLY occurred on Dec 9.

Oh, wait, there's more! The showroom added items to our contract "just in case we needed them" and told us we could take it back if it was not used. January 14, 2025 we began elevating our issues with ABW to refund the money spent on parts that were not used.

By January 2025 the oven door hinges stopped holding the door closed; the warranty office had to send someone out to confirm the issue (Jan 22) and then repair the issue (Feb 17)...two more days for me out of the office.

To this day, we continue to disagree on the contract item called "BACKSPLASH" ABW charged us to install but we already had a backsplash on the wall. ABW claims the $101 charged was to install the "Viking 24" high shelf for
36" range. Stainless Steel." FOUR BOLTS cost $25.25 per bolt?!

I would not recommend ABW to my enemies!