United just randomly reassigned my seats

[Anonymous]

I ALWAYS book early and pay extra to sit together with my kids. United reassigned my 3 kids all apart from me. I had the original confirmation email. What annoys me the most is that United didn’t even notify me that my seats were changed. I didn’t even realize until we were actually boarding. I told the gate agent and she said she couldn’t do anything at that moment as the flight was full. Two kids were put in middle seats 6 and 8 rows behind me and then I had another kid in the same row but not next to me.

I am the type of person annoyed at people trying to move seats around before take off. The flight attendant asked a few people and got my kids in my same row. My oldest still sat 8 rows behind me.

Should airlines at least let you know your seats have been changed???

[Anonymous]

Often it changes because the aircraft type changed. Are your kids under 12? They made a pledge to sit familes together.

Main thing is to monitor the situation a few days before, then at check-in too.

[Anonymous]

They should, but why didn't you check your boarding passes earlier? Also get the app.

[Anonymous]

Yes, they should but you should get a few days prior and the night before. They probably changed planes. I'd ask for the money back.

[Anonymous]

Anonymous wrote:They should, but why didn't you check your boarding passes earlier? Also get the app.

I have the app. I didn’t check in until I was on the way to the airport. We didn’t even book these flights until two weeks ago. I don’t ever check my seats until boarding. This has never happened to us before.

[Anonymous]

I would write to the airline to complain.

[Anonymous]

Anonymous wrote:Yes, they should but you should get a few days prior and the night before. They probably changed planes. I'd ask for the money back.

Sometimes a plane swap doesn't happen until the last minute.

[Anonymous]

This has happened to me multiple times with United, from months before a flight to the day before. Each time I’ve called as soon as I noticed, and they’ve always found seats together for us without issue (in a couple of cases in better seats than we had originally paid for).

It really sucks that they do this so often, but the lesson I’ve learned with United is to regularly check my seat assignments before a flight and call as soon as I see anything amiss.

[Anonymous]

Anonymous wrote:This has happened to me multiple times with United, from months before a flight to the day before. Each time I’ve called as soon as I noticed, and they’ve always found seats together for us without issue (in a couple of cases in better seats than we had originally paid for).

It really sucks that they do this so often, but the lesson I’ve learned with United is to regularly check my seat assignments before a flight and call as soon as I see anything amiss.

Not just United, every airline. Garden your reservations folks!

https://viewfromthewing.com/remember-to-garde...after-you-book-them/

[Anonymous]

You paid (getting more pricey!) and then they changed it to specifically put you all apart, despite you being on the same booking. Yes, it’s outrageous.

[Anonymous]

Anonymous wrote:

Anonymous wrote:They should, but why didn't you check your boarding passes earlier? Also get the app.

I have the app. I didn’t check in until I was on the way to the airport. We didn’t even book these flights until two weeks ago. I don’t ever check my seats until boarding. This has never happened to us before.

OK well you don’t sound very smart. Or at least you’re not a very savvy traveler. You shouldn’t be checking in on your way to the airport. Did you check in about a day before. And who doesn’t look at their seat assignments until they board?? Unless you don’t care at all where you were sitting, you shouldn’t be doing that. If you care where you are sitting, you should be checking in a day before, and looking at your seats and making sure they are OK.

I mean you check in on the way to the airport and they don’t even look at your seat assignments and then complain at the gate? That’s just dumb

[Anonymous]

I always check seat assignments when I check-in online 24 hrs in advance. Sometimes we can find better seats.

[Anonymous]

Anonymous wrote:They should, but why didn't you check your boarding passes earlier? Also get the app.

PP: "The airline behaved badly but let me tell you why it was your fault."

[Anonymous]

Anonymous wrote:

Anonymous wrote:They should, but why didn't you check your boarding passes earlier? Also get the app.

I have the app. I didn’t check in until I was on the way to the airport. We didn’t even book these flights until two weeks ago. I don’t ever check my seats until boarding. This has never happened to us before.

These are both dumb. Not saying United is right (they're absolutely not), but you need to double check things ahead of time.

[Anonymous]

Anonymous wrote:I ALWAYS book early and pay extra to sit together with my kids. United reassigned my 3 kids all apart from me. I had the original confirmation email. What annoys me the most is that United didn’t even notify me that my seats were changed. I didn’t even realize until we were actually boarding. I told the gate agent and she said she couldn’t do anything at that moment as the flight was full. Two kids were put in middle seats 6 and 8 rows behind me and then I had another kid in the same row but not next to me.

I am the type of person annoyed at people trying to move seats around before take off. The flight attendant asked a few people and got my kids in my same row. My oldest still sat 8 rows behind me.

Should airlines at least let you know your seats have been changed???

So until it happened to you, you didn’t gain any perspective.

All these prior threads and articles re how awful it is for people to ask others to change seats so people can sit with their kids, and others post that airlines change their seats even if you paid to pick your seats in advance. This happened to me so many times (esp on Delta). But other posters have attitudes and don’t believe this happens. Until it happens to you. Ironic.