Ever call a Manufacturer’s toll free number about their product?

[Anonymous]

A few years ago, we opened a bag of Tostitos way before the freshness date and they were stale. Even tried oven heating them and blah. So on a whim I called the toll free number and told them all the details. About two weeks later, we got a coupon for a free bag. The coupon hd an up to limit price on it, but the store was now selling the same bag for higher than the coupon price.

Once I got a bag of Oreos and each of the cookies was put too sides down so the writing faced the sugary lard goodness. I called just to let them know the error not seeking anything and they sent a case of various Oreo cookies flavors. Sadly not the new Tide Pod flavor that was en vogue at the time. 😉

[Anonymous]

Yes-frequently. Most of us in my family are lawyers. We expect to get what we paid for. If we don't- we let the co. know. We get good results.

[Anonymous]

Yes. I’ve also e mailed. I’ve always received responses, sometimes refunds and sometimes coupons.

[Anonymous]

Things nobody does:
https://www.tiktok.com/t/ZTRnwyQ1R/

[Anonymous]

As a tween, my friends and I got a kick out of calling Tampax and telling them our tampon was stuck and calling Trojan and letting them know their condoms were too small.

[Anonymous]

Anonymous wrote:Yes-frequently. Most of us in my family are lawyers. We expect to get what we paid for. If we don't- we let the co. know. We get good results.

what is the best result you ever got from complaining about a product? And what was the most disappointing response?

[Anonymous]

I once called a company, not to complain, but to ask a question I couldn't find the answer to anywhere online (it was about whether they used a copacker in the US or did things in their own dedicated factory, which was located overseas). I not only got the answer, they took my email address and sent me coupons.

[Anonymous]

Not the same thing but someone hacked my Noodles account and ordered free food with my rewards. I emailed the company and as a “good faith effort” they credited my account the rewards someone stole. Awesome customer service there.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Yes-frequently. Most of us in my family are lawyers. We expect to get what we paid for. If we don't- we let the co. know. We get good results.

what is the best result you ever got from complaining about a product? And what was the most disappointing response?

I always get a good result. I either call the 800 number or email the company and I get a replacement product or coupons. The best thing I ever got was free hotel for an issue . For food, it was boxes of my favorite cookies.

If people are polite, and firm, they will get what they want.

[Anonymous]

Yep, whenever there's a legit complaint.

Not sure how this is post worthy.

[Anonymous]

The best was the time I got a rancid can of Diet Coke (fresh out of a case that had recently been purchased). They must have sent be coupons for 15 free cases of Diet Coke. They were extremely responsive.