What should happen when food delivery makes a mistake?

[Anonymous]

Say you order four meals from Doordash. Three arrive, one doesn’t. That person now has to make their own dinner while the other people’s good gets cold while waiting (those people could eat their meal but it’s a dinner gathering).
What should Doordash do? Is simply refunding the missing meal enough or should they compensate for the “trouble”?

[Anonymous]

Refund. The Vincent of “trouble” or emotional damage is uniquely American.

[Anonymous]

Refund. Ridiculous for you to suggest anything else.

[Anonymous]

All you are going to get is a refund. I hate door dash.

[Anonymous]

Minimum? Refund.
Going above and beyond to keep customers coming back? Coupons/credit.

[Anonymous]

Anonymous wrote:All you are going to get is a refund. I hate door dash.

+1. And they don’t even refund you the extra fees/tip that you paid for the phantom meal. I hate DoorDash so much.

[Anonymous]

If its on the restaurant, they should send out that meal asap.

[Anonymous]

I always ask for a refund for the item.

Then we all share the rest of the food. I would not let someone go hungry.

[Anonymous]

The part that bothers me is the tip was for entire bill. They do refund the tax of that item, unsure of percentage of other fees. But it’s super annoying when you can see the driver didn’t check the receipt- the item was listed but not picked up.

[Anonymous]

Anonymous wrote:The part that bothers me is the tip was for entire bill. They do refund the tax of that item, unsure of percentage of other fees. But it’s super annoying when you can see the driver didn’t check the receipt- the item was listed but not picked up.

To be fair, the driver cannot check for individual items. The bag is packaged and sealed by the restaurant.

[Anonymous]

Anonymous wrote:

Anonymous wrote:The part that bothers me is the tip was for entire bill. They do refund the tax of that item, unsure of percentage of other fees. But it’s super annoying when you can see the driver didn’t check the receipt- the item was listed but not picked up.

To be fair, the driver cannot check for individual items. The bag is packaged and sealed by the restaurant.

+1
The mistake is on whoever in the restaurant packed the meal.

[Anonymous]

Buyer beware. We all know this happens so don’t be surprised when it happens to you.

[Anonymous]

partial refund, coupon for next time.

[Anonymous]

Anonymous wrote:partial refund, coupon for next time.

This is what I typically get. If DoorDash doesn’t automatically give you a credit for next time just chat with customer service and they typically will.

[Anonymous]

Anonymous wrote:Say you order four meals from Doordash. Three arrive, one doesn’t. That person now has to make their own dinner while the other people’s good gets cold while waiting (those people could eat their meal but it’s a dinner gathering).
What should Doordash do? Is simply refunding the missing meal enough or should they compensate for the “trouble”?

well this part of it was still a choice. If I were the diner with a missing meal, I would be truly mortified if the whole party waited for me to cook something while their food got cold. It sucks for me, but why make it suck all the way around for 3 other people?

In these situations, I think Doordash/Ubereats/etc should refund the missing items and also all service and delivery fees, but not the tip, as the model does prevent drivers from checking the orders.