Brand new compact luxury SUV - nothing but a headache

[Anonymous]

We purchased a compact luxury SUV a few months ago, and it has been nothing but problems so far. We are not at the lemon level yet, but we're headed there. I had two software issues, and the car has been in service for ten days (and counting) in 3 months. The dealer said they'd like to keep the car until an update is released in May, which may or may not push us over the 30-day threshold for lemon.

Can anyone advise me on what our options are? I've never had an issue with a new car/car dealer before and don't know my options. Ideally, I would like to return the car, as I don't feel safe driving it with my kids.

Thanks!

[Anonymous]

What is the brand? Have you researched to see if others have similar issues?

[Anonymous]

Anonymous wrote:What is the brand? Have you researched to see if others have similar issues?

It's a Volvo, and yes, looks like a lot of people are having similar issues. They are supposedly coming up with a software fix to resolve this issue, but who knows what the next problem will be?

[Anonymous]

Have you called corporate?

[Anonymous]

Anonymous wrote:Have you called corporate?

Yes, they referred me to my dealer. I spoke with the dealer today and they were supposed to call me back shortly but haven't heard back yet. I'm thinking about going there in person tomorrow maybe.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Have you called corporate?

Yes, they referred me to my dealer. I spoke with the dealer today and they were supposed to call me back shortly but haven't heard back yet. I'm thinking about going there in person tomorrow maybe.

I would definitely go in person and speak with the GM. Although I wouldn’t go on a weekend or at the end of the month. I would go next Tuesday or Wednesday.

[Anonymous]

You should keep a good record of all your issues, how they were handled etc.

[Anonymous]

Not sure why it matters that is a “luxury” vehicle.

[Anonymous]

Anonymous wrote:Not sure why it matters that is a “luxury” vehicle.

Because it stings more when you've spent more money, I guess. If you buy the cheapest available option and it's a bucket of bolts part of you will always think "Well, what did I expect?" but when you've splashed out you feel like you shouldn't have to deal with these problems. (Not OP.)

[Anonymous]

your state attorney general's office has info on how to worth through a lemon law return. E.g.
https://www.marylandattorneygeneral.gov/Pages/CPD/lemon.aspx

[Anonymous]

If it’s financed through Volvo, you can ask for a pro rata discount on your monthly car payment based on days out of service. You can also ask for an extended warranty. Hopefully they put you in a decent loaner. If not, ask for an upgraded loaner. Start with the service manager to discuss the repair and then escalate to the GM. Be polite but firm.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Not sure why it matters that is a “luxury” vehicle.

Because it stings more when you've spent more money, I guess. If you buy the cheapest available option and it's a bucket of bolts part of you will always think "Well, what did I expect?" but when you've splashed out you feel like you shouldn't have to deal with these problems. (Not OP.)

This is OP, and that is exactly why. I went ahead and bought an expensive car, and thought I would drove this for many many years.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Not sure why it matters that is a “luxury” vehicle.

Because it stings more when you've spent more money, I guess. If you buy the cheapest available option and it's a bucket of bolts part of you will always think "Well, what did I expect?" but when you've splashed out you feel like you shouldn't have to deal with these problems. (Not OP.)

This is OP, and that is exactly why. I went ahead and bought an expensive car, and thought I would drove this for many many years.

Wow.