Found a bug in my Kettle potato chips

[Anonymous]

Freshly opened bag, there’s a bug kind of burrowed and fried in the edge of a potato slice. I don’t really want to look too closely again but it’s not a fly but may be something grosser. Ugh ugh ugh
Do I reach out to the company and let them know? Is this par for the course with processed food?

[Anonymous]

It happens. Call the company customer service, there should be a toll-free number listed on the product or their website. They probably track these complaints and will likely send you a free coupon for another bag.

—Former customer service manager for a packaged food company

[Anonymous]

Absolutely let them know. I found a bug in a salad from a well-known salad chain, and they really went above and beyond in their response. Seemed genuinely apologetic, said they would work it into their training, and sent me a slew of coupons.

[Anonymous]

Anonymous wrote:It happens. Call the company customer service, there should be a toll-free number listed on the product or their website. They probably track these complaints and will likely send you a free coupon for another bag.

—Former customer service manager for a packaged food company

I just feel so gross. If it’s common for roaches to be fried and bagged into chips at well known companies I don’t really want a free bag.

[Anonymous]

It’s probably a potato bug. I used to work for a all-natural fruit bar company and, despite our best efforts, sometimes a pit or leaf or (god forbid) a bug, would end up in a bar. We would always apologize profusely and offer free replacement or a refund. We also logged the package (lot number) and purchase information.

[Anonymous]

I found a bug in a cooked brussel sprout once and it turned me off of them for years. Now I soak all veggies in water and tinse well between the leaves.

[Anonymous]

I found a pieceof a plastic bag baked into a Sara Lee bagel. I didn’t call but I avoid Sara Lee products now.

[Anonymous]

Anonymous wrote:

Anonymous wrote:It happens. Call the company customer service, there should be a toll-free number listed on the product or their website. They probably track these complaints and will likely send you a free coupon for another bag.

—Former customer service manager for a packaged food company

I just feel so gross. If it’s common for roaches to be fried and bagged into chips at well known companies I don’t really want a free bag.

Are you sure it’s a roach?

[Anonymous]

you should be awarded at least 1 million in damages, better call the eagle

[Anonymous]

Anonymous wrote:

Anonymous wrote:It happens. Call the company customer service, there should be a toll-free number listed on the product or their website. They probably track these complaints and will likely send you a free coupon for another bag.

—Former customer service manager for a packaged food company

I just feel so gross. If it’s common for roaches to be fried and bagged into chips at well known companies I don’t really want a free bag.

They should also be happy to refund your money.

[Anonymous]

Anonymous wrote:

Anonymous wrote:It happens. Call the company customer service, there should be a toll-free number listed on the product or their website. They probably track these complaints and will likely send you a free coupon for another bag.

—Former customer service manager for a packaged food company

I just feel so gross. If it’s common for roaches to be fried and bagged into chips at well known companies I don’t really want a free bag.

Not common but it happens. If you are an adult and this is the first time it’s happened, obviously not that common.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:It happens. Call the company customer service, there should be a toll-free number listed on the product or their website. They probably track these complaints and will likely send you a free coupon for another bag.

—Former customer service manager for a packaged food company

I just feel so gross. If it’s common for roaches to be fried and bagged into chips at well known companies I don’t really want a free bag.

Are you sure it’s a roach?

No but it’s just a lot of legs and same shape. Definitely not a fly. Could be an extra gross skinny beetle I guess? I don’t know ugh ugh

[Anonymous]

And yes I realize about rat hairs and stuff in processed food and bad things happen in restaurants, but it’s different from crunching into a chip and seeing a nasty bug fried right into the next chip. But I hate bugs

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:It happens. Call the company customer service, there should be a toll-free number listed on the product or their website. They probably track these complaints and will likely send you a free coupon for another bag.

—Former customer service manager for a packaged food company

I just feel so gross. If it’s common for roaches to be fried and bagged into chips at well known companies I don’t really want a free bag.

Not common but it happens. If you are an adult and this is the first time it’s happened, obviously not that common.

I don’t buy a lot of processed snacks, so was wondering if this was more common now especially with fewer workers. I got Cheerios for the first time in a decade because we had a car trip and I wanted a single serve tub for my toddler… I opened the seal and found mouse poop inside the cereal.

[Anonymous]

Anonymous wrote:

Anonymous wrote:It happens. Call the company customer service, there should be a toll-free number listed on the product or their website. They probably track these complaints and will likely send you a free coupon for another bag.

—Former customer service manager for a packaged food company

I just feel so gross. If it’s common for roaches to be fried and bagged into chips at well known companies I don’t really want a free bag.

Bright side: you may have kicked your kettle chip habit.