Amazon returns no longer free at UPS?
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Anonymous
| I just started a return on Amazon and they want $10.99 to drop the package off at UPS. In the past it’s always been free. When did this change? The only free option was to drop it off at the Amazon center in College Park. Does this have something to do with the holidays coming up and shipping demands increasing? |
Anonymous
| I just did an Amazon return today. I could drop off at Whole Foods, Amazon or UPS, all for free. |
Anonymous
| There’s always a free option, but it’s usually a locker, a Whole Foods or an Amazon storefront. I think largely because they gather the items there without packaging, vs ups which is shipping individual boxes. |
Anonymous
It might have to do with if the seller is a 3rd party on the Amazon platform or Amazon. Third party sellers require you pay for the shipping, direct from Amazon usually doesn't. |
Anonymous
| Often ot depends on your reason for returning. Selecting "size too small" versus "item not as described" will provide different return shipping options. |
Anonymous
| Go back and check if your return really was free. Some are not and you probably missed it. |
Anonymous
OP here. This was it! I initially chose “item not needed” because I realized the pillows were too soft (despite being described as firm) and I don’t want soft pillows. I hit the back button and chose “item not as described”, and it’s now free to drop it off at the UPS store. |
Anonymous
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I did a return yesterday at UPS, and the only thing I had to pay for was the packet to mail it in, which was $2.
I will say that the Amazon return process inconsistencies are annoying, though. Sometimes, you have multiple ways to return items, and other times you don't. With yesterday's return, I was only given the option to return it via UPS, which required that I print the label and package it. I much prefer making returns at Whole Foods, because its a very in and out process. |
Anonymous
| You have to choose the right category and they will UPS pick up. |
Anonymous
| Speaking of Amazon, I don't like how they sneakily give store credits in some instances instead of crediting your card back. Yes, I know I will likely use the credit, but don't make that decision for me. |
Anonymous
This right here. If you select a reason that's a 'you' reason vs. a seller reason, it's not always free. I found if you select bought by mistake or changed mind, they charge you. If you always select inaccurate website description or item defective or doesn't work, you get to return it for free. |
Anonymous
| Amazon refunded my money without me asking when my items showed up late. I couldn’t believe it. |
Anonymous
| If you choose some sort of damage as return reason, ups will pick up for free. |
Anonymous
| Kohl's has free Amazon returns, too. I feel like that's the only thing keeping that store in business. |
Anonymous
| Pro-Tip, always select ‘Item arrived too late’. |