Anonymous wrote:
Anonymous wrote:West Elm is the same company, right? Do they have the same issues?
Yes, West Elm has the same issues. We ordered an armchair from them - never again. First it took months, then the truck broke down and they didn’t deliver it, then it was broken when we got it, and then it took months to get the replacement. The replacement was “lost” for a week in the logistics company warehouse. The only reason I got it delivered was because I called the logistics company directly and got the person I was on the phone with to locate the chair. It’s such a terrible experience and I can’t believe they don’t get called out for it more. You should check on their account on Twitter - look at tweets and replies. Tons of complaints.