Yup, CCAP lied to rematch our terrible au pair. She got kicked out of the program after they rematched her (I sent CCAP documented evidence that she was looking for a job through a nanny agency, which is about the only thing CCAP cares about-- disloyalty to THEM). I'm pretty sure she's still in the country illegally, several years later.

I no longer hire au pairs, in large part because the agencies lie so much about their experience and skills.

CCAP probably won't change it. Your best bet is to remain not too hostile and tell them you're willing to talk to future HFs. Then you can make sure you tell them the truth. If you complain to much they'll put on there that the previous HF doesn't want to talk.

This is why any family considering a candidate in rematch has to talk to the previous family. HAS to. I would even tell the AP, I'm not matching until I speak with the other family or at the very least the LCC.

We were so discouraged with our CCAP experience this year that we left the program after we put our last AP in rematch. Sure enough, her transition document is all completely inaccurate. Same as the PPs. Safety and neglect issues. Failure to show up for work and failure to supervise kids while on duty. No desire to work at all, really. She told us when she got here, that she wanted off on evenings, weekends, and for at least 6 hours during the day so she could find a good university and take classes. And then she didn't show up when we did schedule her. This resulted in my kids not getting picked up at the bus stop, and one kid being left alone for several hours unattended. When we approached LCC and PD about this, and even had support meetings everything was our fault (we didn't give her enough direction, we didn't communicate effectively, we weren't clear on our expectations). It got to the point that I was putting together checklists and daily schedules that broke down her responsibilities and chores literally hour by hour, and the ones I knew she wouldn't want to do I even highlighted in yellow. Like daily 3 page schedules with highlights in yellow. Did she do them? No. Did she even show up some of those days? No. But in her transition document it says "AP struggled with communications with host family and their expectations." Seriously? I could not have been any more clear!

Document well and demand a full refund for fraud. Their refund policy sucks, but if you have caught them in blatant lies, you have a good case.

Anonymous wrote:

Anonymous wrote:BTDT.
They don’t usually change it.
They are a business and the AP is the product.

They aren’t interested in portraying the truth. It’s uo to the incoming family to do their due diligence. If not, then they are stupid.

Just let it go. It’s hard but if they aren’t interested in changing it, then you can’t really do anything else about it.

True! However previous HF have to help as well! I tried to match with rematch au pairs last year, I called two different HFs but none returned my calls, how I am supposed to know the documents are BS if I don't talk to the HFs. I know all rematches are not always BS so we need to give good AP a chance to continue the program.

We went through rematch this winter (CCAP) and I had no trouble contacting any of the host families. The host moms all called me back immediately. I think I talked to four. It was very enlightening and did change our decision to proceed on one rematch au pair. I would not proceed without talking to the family unless they were clearly the problem and refused to be contacted.

Anonymous wrote:BTDT.
They don’t usually change it.
They are a business and the AP is the product.

They aren’t interested in portraying the truth. It’s uo to the incoming family to do their due diligence. If not, then they are stupid.

Just let it go. It’s hard but if they aren’t interested in changing it, then you can’t really do anything else about it.

True! However previous HF have to help as well! I tried to match with rematch au pairs last year, I called two different HFs but none returned my calls, how I am supposed to know the documents are BS if I don't talk to the HFs. I know all rematches are not always BS so we need to give good AP a chance to continue the program.

Anonymous wrote:BTDT.
They don’t usually change it.
They are a business and the AP is the product.

They aren’t interested in portraying the truth. It’s uo to the incoming family to do their due diligence. If not, then they are stupid.

Just let it go. It’s hard but if they aren’t interested in changing it, then you can’t really do anything else about it.

Exactly. But we can change agencies

BTDT.
They don’t usually change it.
They are a business and the AP is the product.

They aren’t interested in portraying the truth. It’s uo to the incoming family to do their due diligence. If not, then they are stupid.

Just let it go. It’s hard but if they aren’t interested in changing it, then you can’t really do anything else about it.

And this is why we are no longer with CCAP......They have some real issues when it comes to transition documents and do not seem to place a priority on the well-being of children. the PD is the worst...

Anonymous wrote:

Anonymous wrote:This is one of many reasons we left CCAP. Our au pair had major safety issues, failed to pick up kids on a number of occasions, multiple car accidents. PD wrote up transition document as miscommunication, not clear on expectations, regretful and committed to finishing strong, attributed accident to deer (versus fiddling with cell phone).

OP here. Yes this is crazy. They somehow managed to turn the transition document around to reflect negatively on us when we put her into transition for cause. Including reported safety issues. Knowing this, I would never consider a rematch candidate again myself.

Yep, same thing happened to us. Even though our LCC refuses to recommend AP to continue in the program because of lies and safety issues and accidents, the CCAP program director lectured OUR FAMILY about vulnerable young girls (she was 26) with limited English (you approved her!) and making sure we understood our obligations as host parents (what about our obligations to our children endangered under AP’s care?). Ugh. I have nothing good to say about CCAP.

Anonymous wrote:This is one of many reasons we left CCAP. Our au pair had major safety issues, failed to pick up kids on a number of occasions, multiple car accidents. PD wrote up transition document as miscommunication, not clear on expectations, regretful and committed to finishing strong, attributed accident to deer (versus fiddling with cell phone).

OP here. Yes this is crazy. They somehow managed to turn the transition document around to reflect negatively on us when we put her into transition for cause. Including reported safety issues. Knowing this, I would never consider a rematch candidate again myself.

This is one of many reasons we left CCAP. Our au pair had major safety issues, failed to pick up kids on a number of occasions, multiple car accidents. PD wrote up transition document as miscommunication, not clear on expectations, regretful and committed to finishing strong, attributed accident to deer (versus fiddling with cell phone).

I’m sorry! I have no idea but this makes me think again about considering rematch candidates (even though I usually don’t anyway). If the agency is blatantly lying like this no way!

So our AP is in transition and the her transition document is totally inaccurate and not what we agreed to or signed at all. As my husband eloquently put “its flat our BS.” Documented safety issues are omitted or couched as “miscommunications” and so are multiple instances where AP failed to show up to work at all or didn’t finish her scheduled hours. “Miscommunications.”

It’s not a miscommunication when you schedule your AP to work. Give her a written schedule with notable work hours highlighted in yellow. You confirm with her the hours the week before and even in writing the night before and she defiantly doesn’t show up! And claims she worked her own 45 hours!

How can a HF dispute a transition document? LCC and PD didn’t care.