Anonymous wrote:http://www.aupairamerica.biz/pdf/apia_policies_11.pdf
Thank you. Yes, I've read this but it is not very clear.
On the one hand, it states:
"It is not the policy of AIFS to issue a refund of fees for time remaining on the contract in lieu of selecting a replacement."
Then later it states:
"If a host family wishes a replacement to complete or extend their contract year but AIFS is unable to provide a replacement, the host
family is entitled to a refund according to the program’s refund calculation schedule (see schedule on the next page).
And then, if the rematch au pair doesn't work out, it states:
"If between one and six months after arrival, the second au pair/companion on the contract is found to be incompatible, the au pair/
companion will be removed. The family may then, subject to the approval of AIFS, either (1) receive a refund under the terms of the
program’s refund policy or (2) receive a credit for the balance of the time on the contract that may be applied toward a new contract term."
Then finally, there is this:
"If the host family has a serious change of circumstance (such as illness or relocation to an area where AIFS does not have a Community
Counselor within a one-hour drive) and is unable to continue in the 12-month program, AIFS will hold the host family’s credit
balance for up to one year. The credit balance can only be applied to a future placement. In extreme situations, AIFS in its sole
discretion, may refund the family in accordance with the program’s refund policy (see Refund Calculations schedule) if a replacement
host family is found for the au pair/companion involved."
Has anyone BTDT? Advice? I'm not a opposed to rematch with the right au pair, but it would probably save both sides time, effort and $$ if we cut our losses now, as it seems unlikely that we will find each other in a timely way.