Reply to Cultural Care “Suitability Review” for Three Rematches

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[quote=Anonymous]The agency needs to be responsive to both host family and au pair concerns if au pairs are sent to homes that keep churning au pairs (trust me they reach out to the former au pairs via social media and get the scoop) they will share that with their friends and it becomes more difficult to recruit au pairs willing to come on the program. Problem au pairs are sent home as well. If they are continually moved along families who get the dud au pair will leave the program and their negative reviews but if au pairs are sent home without good reason again it will become difficult to recruit au pairs. Ultimately the goal is to coach families to be successful on the program. The agency could probably do a better job with the delivery sometimes. I've been with an agency for 12 years and those au pairs and host families who get the most incensed when problems arise tend to be the biggest flagerant rule breakers but sometimes I tell the agency the family is great and they get the rules but they still review them.  It's a business we are audited by the State Department and have to investigae things. It does no one any good to continue to place au pairs in a family who most likely won't be successful even if they are following rules there are certain patterns that will continually end up in transition. It's a very unusal business model in that we are both customer service and rule enforcer. Similar to a country club or University you have to be vetted to get in and you have to remain a member in good standing upholding our values to stay in. Unfortunately people can't help but to take it personally when they are questioned or reviewed. It's definitely not for everyone but definitely works for some even if they've been reviewed.  Sometimes people have bad luck. Definitely involve your coordinator in the matching process they can help you head off some problems and weed out some questionable applications.  When looking at transitions you have to speak to Coordinator, Au Pair and Current Host Family. It is difficult for even the coordinator to get to the bottom of the story as the AP and HF are both going to tell the story from their perspective. My agency would never place an au pair who has hits a kid. In my experience even in situations where it is questionable if the au pair actually hit or hit on accident they are sent home. Imagine the liability if we knowingly sent an abusive au pair to another families home.[/quote]

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