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[quote=Anonymous][quote=Anonymous][quote=Anonymous]Why would she only return 1/2 of the money if they are satisfied with the work? It is very common not to use the manufacture glass and go with another company. I've had my windshield replaced twice through my insurance company. Neither time was it manufacture glass and it has been fine. I would have checked with the insurance first and if they pay, give her a little something for the trouble or even better use a company that comes to her/your home so its done on work time and no big deal. I can't imagine this is the first time your kid had a tantrum so I would be concerned at the lack of communication. It is also very hard to break glass in that setting and a kick probably should not have smashed it. Was your child hurt by the glass? If they kicked it, humm... this doesn't sound right. I have never called anyone a troll online, but I have to question you. I would have paid for the glass at a reasonable price and fired her for letting my child in the front seat. If your kid is such a terror, you may want to harness the kid in a good car seat.[/quote] OP here. Little DC is a gymnast and competitive swimmer, and apparently has good leg strength. According to the nanny, DC had slumped down in the seat for back leverage and so that DC's legs were pointed up, and then started to kick at the front windshield. DC did not break the windshield, but rather cracked it. According to the auto glass companies I contacted, if the crack is bigger than a dollar bill (and this one radiated out slightly bigger than a $1 bill), then you have to replace the entire windshield. I did pay for the glass at a reasonable price, but the nanny said that this was not good enough for her or her spouse, who had bought the car new in 1999, and would now have an after-market windshield. With her $1,200 estimate to get the job done with manufacturer's glass (which I confirmed with the dealership), I felt the right thing to do was to reimburse her the $1,200 so that she could have the job done to her complete satisfaction. Of course, she was just angling for additional cash and she got it.[/quote] I put my feet up on the windshield all the time. If your child doesn't normally have a tantrum and just kicked it, it isn't going to break that easily in less it had other damage to it prior to this incident. You are obligated to replace the windshield but if it didn't meet her standard, she should have discussed it with the installer at the time or asked more details. If it were a new car, ok, replace with original but this is an older used car and standard is to replace with an aftermarket. I don't believe your kid really did this to cause that kind of damage. This is safety glass that can withstand some abuse. If your kid did it, you have a serious problem. There is nothing wrong with an aftermarket windshield. I actually prefer mine as it is more tinted and easier to see out of. This sounds completely made up or you just got very lied to and taken advantage and in that case, demand your money back.[/quote]
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