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[quote=Anonymous]I regret even considering them as a resource for childcare. If I had the ability to give them no stars, I would. Dealing with customer service is like walking through a maze. No one has answers, and it’s always someone else that’s “reviewing your case”. They locked my account because I updated my name to my new married name, it took forever  to get my account open and now the 335 dollar subscription that I purchased, I can’t use. But they are “reviewing the case”. For a service that is so expensive, they need to do a lot better with how they manage customer accounts and communicate throughout an issue. It shouldn’t be so impossible to get an actual phone number to speak with someone in person, there shouldn’t be such a delay to resolve issues, every “upgrade” shouldn’t be a charge and 
a notice should be given to the customer if they feel suspicious activity is taking place; giving the customer the opportunity to acknowledge or decline any changes within the account before they just lock you out and cause further issues with purchased upgrades. 
DO NOT WASTE YOUR MONEY AND AVOID THE HEADACHE!!!!!!!!!!!!!!![/quote]

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