Reply to Care.com negative reviews

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[quote=Anonymous]As a parent who used care to find my nanny, one bad review in a sea of great reviews, I always thought "something weird must have happened" and it did not prevent me from contacting them to see for myself. A few not great and a few great... I was more weary. I did see people who responded back when people posted things - often it was like your situations where people messaged or talked on the phone and then did not agree on something and then parted ways. The review would read like the family was left cold and the nanny would respond with "I am sorry we had a miscommunication. While discussing my rate, you said you would only pay 10.00 / hour and that is far below my rate. Because we did not come to an understanding, I did not agree to come to the house or meet your family. Best of luck in your search" or something and it was clear that there was something on the part of the family that did not add up.

So, I would say follow the advice of others and post a reply that is polite but lays out the facts. Stop trying to get her to take it down. It probably wont happen. Try to get as many positive reviews as you can to off-set the one bad one. [/quote]

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