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[quote=Anonymous]Be polite and honest. "I am very grateful you offered to reimburse me for my sandals. It was very kind of you to buy these for me. Thank you for your kindness. Although these are darling they are not my style, may I have the receipt so I can return these and purchase a pair similar to the ones the pup destroyed." Nanny here, always be kind and honest. [/quote]
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