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[quote=Anonymous]We have worked with Cultural Care in the past but are thinking of switching agencies for two reasons: 1) we have a split schedule M-F (30 hours roughly) and would occasionally like Sat night. With Cultural Care requiring a consecutive 1.5 days off we can only ask for Sat morning or Sun afternoon/night over the weekend, and 2) we once had to rematch after a terrible au pair experience and CC isn't great about refunding fees/we would have lost 60% or so of already paid fees if we decided not to continue with the program.  Could you share experiences with other agencies, both on these points and just the agency generally?  For example, I've always had a good experience with CC on having many candidates from many different countries to search from but not sure if other agencies are the same, or find candidates only from select countries.  I realize some of these questions are moot with COVID but it would be great to compare as we think about long term options.

Thank you![/quote]

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