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[quote=Anonymous][quote=Anonymous][quote=Anonymous]I’m going to go with - NOT cultural care.[/quote]

Care to expand? We’ve been with them for years - through several rematches but have found them to be fine to deal with. But we’ve been realistic about it and understood the agreements we’ve signed. It seems people that have issues have wanted things outside the norm of the financial or hosting agreements (refunds not entitled to for example)[/quote]

I am a different poster with the same sentiment. They booted my family out of their program after two consecutive rematches, for no good reason, no violations. Well they made up some reasons of course. Left me no recourse whatsoever. My last au pair with them decided to request a rematch, then elope on the last day of her rematch, and days before I was due to give birth, even though I begged her to hold off the rematch until after the baby is born so I don't have to take precious time off prior to that. The agency, yes, dumped me at this very moment too. No meaningful refund either, and no apologies for two consecutive au pairs not suitable for this (first - major depression, no engagement with kids whatsoever; second - eloped with prior boyfriend she already had in the area when she came to USA). 
I am an experienced host mom and in my 14th year hosting, no problems with other agencies I have been with, and successful record.[/quote]

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