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[quote=Anonymous]Nanny here but I think the big difference between a good nanny and one the family can’t do without is a customer service attitude. My current boss would do anything to keep me, and he told me once that he knew how lucky he was to find me when, a few weeks after I started, he came downstairs and noticed the kettle boiling. He asked if he could use some of the water for his tea and I said, “It’s for you. I noticed that the first thing you do is always turn the kettle on so I wanted to save you time.” I think too many nannies think they are going the extra mile but are really thinking in terms of how they like to help, vs thinking about the family and what kinds of help that specific family needs.[/quote]
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