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[quote=Anonymous][quote=Anonymous]OP here - thanks all.  I did contact the agency and their basic response was "oh well, we can't control what people do."  Sure that's true but geez, I would think there would be a higher expectation of professionalism given that we paid some hefty fees.  We've found a temp on our own in the meantime (agency still hadn't found us anyone on the Sunday before we needed someone on a Monday so I reached out to a recommendation from another mom).  That's how we've always found people in the past and the only reason I used an agency this time is because we moved to an area where we don't have any contacts or family backup so I thought it was more of a guarantee.  So far they've sent us someone who worked 3 months and quit over text, a temp person who took the job on a Friday and quit Saturday with a nice note saying she had been offered a full time job at $25/hr -she's still babysitting occasionally for us so I know it wasn't an issue with us or the kids - and they haven't been able to find a regular replacement for the past three weeks.  Going from having the same caregivers for years to cycling through several within a matter of weeks, I'm really frustrated and have definitely learned a lesson about the fact that an agency is *not* better than doing it on our own.  I wish we could just get our money back and move on.  This whole thing has left such a bad taste. [/quote]
You should *really* mention which agency. You might find them changing their tune.[/quote]

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