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[quote=Anonymous]A lot depends on how flexible you are able to be and how critical the 8:30 start time is.

There is a big difference to me between 10 minutes and 45 minutes - one we can accommodate pretty easily and the other is much more of a problem.

So if it were me I would tell her I want to talk about the commuting challenges and impact on her and us.  I would say that we do need coverage for the time we contracted with and pay her for (in my case that's 8-6).  We understand that occasionally traffic will present a problem and 5 or 10 minutes lateness very occasionally we can certainly accommodate.  We all appreciate that kind of flexibility in our workplace.  But when the lateness is as regular as it's becoming that is not ok for the longterm, and anything more than 15 minutes really starts creating a significant problem for us in our workplace.  Do you have any thoughts on how we might restructure things to make your arrival time more reliable?"

I would consider telling her that anything more than 15 minutes late will be unpaid time, in half hour increments.  (So if she arrives at 8:50 she loses a half hour of pay.)  You could also consider starting her workday 15 minutes earlier.  She could use google traffic to check her commute before she leaves in the morning.

You could also incentivize on time arrival, offer some level of commuting benefit to offset the aggravation, give her a monthly bonus if she is never more than 15 minutes late, etc...

You can also say "I'm really sorry but the routine lateness is becoming a serious problem for us.  I realize that the commute is a major hassle for you also.  Do you think this job still makes sense for you?"  And see what she does.  Presumably she wasn't routinely late in the beginning?

I would not go with the "works 9 hours from whenever she arrives" approach as that basically tells her that you don't really care WHEN she arrives, just that she stays for 9 hours when she does.  If that works for you, great.  Or you might even just change her hours to 9-6 in that case.  But otherwise you're just giving her approval to treat the 8:30 start as totally optional.[/quote]

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