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[quote=Anonymous]I am looking for feedback/experience about responses from LCCs.

We are just finishing our year with our first au pair.  We are switching agencies as we begin a new year with a new au pair later this summer.  We matched with the new au pair in early May after about a month working with the new agency through the match process.   We were just contacted for the first time about 2 weeks ago by the LCC from the new agency.  We have never met the new agency LCC, and she has not yet conducted any kind of interview of us, visited our home, etc.  That bothers me a little, but what bothers me more is what I already feel is a lack of responsiveness.  She e-mailed asking to set up and interview witih us.  I tried her phone, and she didn't pick up.  So then I e-mailed her with suggested times.  She wrote back 4 days later with some other proposals.  I then (same day) responded proposing a specific day and time.  That was 3 days ago, and I have yet to hear back.

Am I overreacting in expecting better service?  I know I can't expect immediate responses, but I feel like within a day or two is reasonable, and she should definitely confirm our appointment.  I am left not even knowing if we have set something up. . . It makes me concerned if our family or our future au pair needs support after she arrives.

I can't control who the LCC is.  I do want to address this, if I'm not overreacting.  To whom would I address it?  [/quote]

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