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Reply to "How to deal with familes constantly canceling"
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[quote=Anonymous]I think it's less confrontational to say it routinely than AFTER they cancel. This is what other businesses do. Also, knowing about a cancelation fee acts as a deterent, and you rarely have to actually collect one. Even if you gave each family one pass, you will still get less cancelations overall. "Jane, as you are aware I have a cancelation fee of $X. I can waive it this one time, but will be unable to do so again."[/quote]
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