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[quote=Anonymous]OP here.  Thanks everyone for the replies.  The benefit of the agency is they do a lot of the dirty work for me since technically she works for them as well as for me.  They explained to her yesterday that she is only allowed to call in if she is sick from now on.  I feel a little bad because aside from yesterday her previous call ins were for family emergencies (with her parents/grandparents) which I can understand.  Like I said, yesterday wasn't a true emergency and actually after talking to the agency I suspect she had said yes to the extra day but didn't really want to do it and now made up an excuse not to work today.

We are so lucky to have the agency because if she doesn't work out they can find someone else for us but I am feeling really disappointed that she doesn't take this job more seriously.  We've had several nannies in the last few years who for the most part have been very good but she by far has been the best.    She has previously professed how much she loves my kids (and she acts like it when she's with them) and how she feels like such a part of this family and appreciates how much we care about her.  Now I feel like she's just an immature girl who doesn't take this job as seriously as she said she does.  [/quote]

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