Anonymous wrote:I wish they'd give me a 10% discount for checking out and bagging my own groceries . Saving them time and money and all...

Anonymous wrote:I loathe self checkout and think it puts people out of work. But Giant is getting stolen blind to the point where it is permanently closing half of the store entrances and putting armed guards at the remaining ones. The changes to the self checkout are aimed at minimizing the inevitable loss via limiting order size, and at catching people with the weight detector. I think other retailers are experiencing the same thing. There are people wheeling entire carts out without paying, and the present environment is so violent and so pro criminal that the stores don’t dare try to arrest them.

Sigh. It doesn’t “put people out of work.” This is the excuse people tell themselves, that they’re Heroes Saving Jobs and not just what they actually are — lazy.

NOBODY wants those cashier jobs. They are the worst jobs in the store by far. Stand in one place for 6-8+ hours a day, which is much more uncomfortable on the back and knees than a shift moving around. Can’t go to the bathroom without a supervisor who may or may not come or send someone to cover. Can’t have even water in a closed bottle near the register at almost all chains (and even in the rare instances you can, see also bathroom limitations). Deal with a revolving door of jerk entitled customers with no way to get away.

Now that there’s so much competition in hiring for low level, low paid jobs, people who before could only get a grocery store cashier job are taking other better options. Most applicants say “any job but cashier.” The store needs employees, so it hires them anyway into other roles. Most of the poor, pitiful cashiers you all pretend to care about when you really just don’t like being inconvenienced are now filling the ever-expanding need for pickers and order fillers for drive-up, which has exploded in use since 2020.

And for the tiny number of people who can’t are disabled or elderly and can’t do that, the service desk still exists and desk jobs have been created for coordinating pickups and, in some cases, the store-specific deliveries.

Next excuse?

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:It's not just Giant. I live in Frederick County and shop at Weiss and Giant (and a few others) and the same thing happens. I see red every time the damn machine tries to hurry me or tells me to place the scanned items in the bag.

Just leave. Let the store have to discard all of the perishables and restock all of the non-perishables. If enough people do this, they'll fix the machines

h

Your tantrums change nothing, but hey, they make you feel good and that’s what’s important.

Why are you on here caping so hard for crooked-ass Giant?

Anonymous wrote:

Anonymous wrote:Why are you guys shopping in person? Get curbside or delivery.

Because we're not lazy.

+1

No shit.

Anonymous wrote:

Anonymous wrote:It's not just Giant. I live in Frederick County and shop at Weiss and Giant (and a few others) and the same thing happens. I see red every time the damn machine tries to hurry me or tells me to place the scanned items in the bag.

Just leave. Let the store have to discard all of the perishables and restock all of the non-perishables. If enough people do this, they'll fix the machines

h

Your tantrums change nothing, but hey, they make you feel good and that’s what’s important.

Anonymous wrote:

Anonymous wrote:Blame your political leaders. This was done due to a rise in theft at retailers, and the local governments not prosecuting the thieves.

Bullcrap. Self-checkout is the choice of the retailer and is obviously more prone to theft. There is an easy solution - bring back checkers.

“Bring back checkers” isn’t happening, MeeMaw.

Anonymous wrote:

Anonymous wrote:A sign at our local Giant said that the system updates are due to recent increased thefts so I believe the changes are at all Giants.

+1 you can avoid these problems by using the scanner

Giant could avoid all these problems by staffing their checkout lanes with actual people.

The self-checkout was fine when it was more convenient for the customer - i.e. - you needed a gallon of milk and it was faster to scan and pay on your own. But now it's just a degradation of service versus a convenience for the customer and a way of depriving a person of a job by the corporation. I feel like starting a movement to boycott self-checkout.

Well, that’s not going to happen. And your last sentence is Big Boomer energy (and before you say it, yes, even if you’re not chronologically a Boomer).

Anonymous wrote:

Anonymous wrote:You just need to alter your process. It took me a few trips to change my routine. My only remaining issue is not being able to place my reusable bag in the checkout area. So I just bag everything at the end now.

There's a key for "use my own bag" and then it asks how many bags you're using. It's worked well for me since the crackdown.
Come on people, we can learn this new system. I'm sure we can!

Disagree. Even when I press “use my own bag” the machine still constantly yells at me because I’m doing it “wrong”.

Anonymous wrote:

Anonymous wrote:I don't have any of these problems. Big fan of self check! Also if you have more than 20 items and are going thru self check (minus the scanner people) you are a jerk. It takes way longer than using the manned lane especially when you don't know what you are doing.

The new 20-item limit is fine for the small self-checkouts but my Giant also has two regular-sized checkouts (with conveyor belts, the kind where checkers used to work) set up as self-checkouts. That does not have the 20-item limit yet. If they try to impose it there, they will get reamed by customers. A lot of people use those two measly full-sized self-checkouts for larger amounts of shopping because most of the time, day or night, there are only ONE to two actual checkers working, and most often it's just one.

Yup. And it drives me crazy when people with 1 or 2 items in their hands use those lanes instead of the express lanes.

Anonymous wrote:Why are you guys shopping in person? Get curbside or delivery.

Because we're not lazy.

Why are you guys shopping in person? Get curbside or delivery.

Anonymous wrote:

Anonymous wrote:You just need to alter your process. It took me a few trips to change my routine. My only remaining issue is not being able to place my reusable bag in the checkout area. So I just bag everything at the end now.

There's a key for "use my own bag" and then it asks how many bags you're using. It's worked well for me since the crackdown.
Come on people, we can learn this new system. I'm sure we can!

The giant near me is glitchy as hell. That poor one worker now is running around like crazy voiding all the errors. There is also a weight limit so if you buy something heavy - like seltzer water, the system will just stop you. It is insane. My guess is it ends up increasing theft as people will start just leaving stuff in their carts, so they do not have to deal the the self check out.

And I am with the op. They need to train the check out folks. I can take slow, but slow and throwing food haphazardly into bags is too much. The giant near us has those stupid carrousel bag things so it’s difficult to bag for the Chechen. So you have to stand there watching your food being slowly mutilated.

This is crazy to me. I love the self scanner and i'm thrilled with the check out for twenty items or less. I check out scanning one item: my self scanner.

Those with a full cart who have no idea what they are doing hold up the line for the rest of us, esp those with little kids who let the kids do the scanning. Newsflash, grocery shopping is not an experience, it's a chore to be done, and getting in, doing your shopping and getting out is the goal.

Hint, you get audited with self scanner if you have 7 items or less

Anonymous wrote:You just need to alter your process. It took me a few trips to change my routine. My only remaining issue is not being able to place my reusable bag in the checkout area. So I just bag everything at the end now.

There's a key for "use my own bag" and then it asks how many bags you're using. It's worked well for me since the crackdown.
Come on people, we can learn this new system. I'm sure we can!

Anonymous wrote:I agree op we stopped going there a few weeks ago when they did this and also blocked the doors going in and out it's a total fire hazard and horrible inconvenient to walk all the way around to the other doors clear across the massive store.

I *think* the now-closed doors have the alarm-sounding panic bars installed. I sure hope so.