Anonymous
Post 04/11/2017 15:37     Subject: Don't fly United
What about his claims the man was belligerent? Do those just magically go away?
Anonymous
Post 04/11/2017 15:36     Subject: Don't fly United
Anonymous wrote:This should have been the statement yesterday, not today. Love the self serving line "it's never too late to do the right thing". Please.


Please. We need to reaccomodate him.

I believe his first statement more.
Anonymous
Post 04/11/2017 15:35     Subject: Don't fly United
United finally admitting the flight wasn't overbooked or over sold but rather "disrupted to transport crew". I knew it.
Anonymous
Post 04/11/2017 15:34     Subject: Re:Don't fly United
LOL! I don't know how much damage control this new PR can do, considering that everyone probably saw his first Public Statement regarding " re-accomodating" and his statement to his employees. It's laughable at this point.
Anonymous
Post 04/11/2017 15:32     Subject: Don't fly United
This should have been the statement yesterday, not today. Love the self serving line "it's never too late to do the right thing". Please.
Anonymous
Post 04/11/2017 15:31     Subject: Don't fly United
Anonymous wrote:Seems like United finally hired a PR person (although maybe too late to save his job):

Statement from United Airlines CEO Oscar Munoz on United Express Flight 3411
April 11, 2017

The truly horrific event that occurred on this flight has elicited many responses from all of us: outrage, anger, disappointment. I share all of those sentiments, and one above all: my deepest apologies for what happened. Like you, I continue to be disturbed by what happened on this flight and I deeply apologize to the customer forcibly removed and to all the customers aboard. No one should ever be mistreated this way.

I want you to know that we take full responsibility and we will work to make it right.

It’s never too late to do the right thing. I have committed to our customers and our employees that we are going to fix what’s broken so this never happens again. This will include a thorough review of crew movement, our policies for incentivizing volunteers in these situations, how we handle oversold situations and an examination of how we partner with airport authorities and local law enforcement. We’ll communicate the results of our review by April 30th.

I promise you we will do better.

Sincerely,

Oscar



Well THAT'S believable.
Anonymous
Post 04/11/2017 15:29     Subject: Don't fly United
Anonymous wrote:Seems like United finally hired a PR person (although maybe too late to save his job):

Statement from United Airlines CEO Oscar Munoz on United Express Flight 3411
April 11, 2017

The truly horrific event that occurred on this flight has elicited many responses from all of us: outrage, anger, disappointment. I share all of those sentiments, and one above all: my deepest apologies for what happened. Like you, I continue to be disturbed by what happened on this flight and I deeply apologize to the customer forcibly removed and to all the customers aboard. No one should ever be mistreated this way.

I want you to know that we take full responsibility and we will work to make it right.

It’s never too late to do the right thing. I have committed to our customers and our employees that we are going to fix what’s broken so this never happens again. This will include a thorough review of crew movement, our policies for incentivizing volunteers in these situations, how we handle oversold situations and an examination of how we partner with airport authorities and local law enforcement. We’ll communicate the results of our review by April 30th.

I promise you we will do better.

Sincerely,

Oscar



Pathetic. Too little, too late, too perfectly crafted by PR people. I continue to be disgusted.
Anonymous
Post 04/11/2017 15:28     Subject: Don't fly United
Oh look, the professional PR people must have shown up. Oscar's issueing statements that he is now "disturbed" by what happened.

https://www.washingtonpost.com/news/dr-gridlock/wp/2017/04/11/amid-pr-fiasco-over-dragged-passenger-united-ceo-defends-his-crew/?pushid=58ed2d6f9de27e1d0000001b&tid=notifi_push_breaking-news&utm_term=.3226e0386f88
Anonymous
Post 04/11/2017 15:28     Subject: Don't fly United
Seems like United finally hired a PR person (although maybe too late to save his job):

Statement from United Airlines CEO Oscar Munoz on United Express Flight 3411
April 11, 2017

The truly horrific event that occurred on this flight has elicited many responses from all of us: outrage, anger, disappointment. I share all of those sentiments, and one above all: my deepest apologies for what happened. Like you, I continue to be disturbed by what happened on this flight and I deeply apologize to the customer forcibly removed and to all the customers aboard. No one should ever be mistreated this way.

I want you to know that we take full responsibility and we will work to make it right.

It’s never too late to do the right thing. I have committed to our customers and our employees that we are going to fix what’s broken so this never happens again. This will include a thorough review of crew movement, our policies for incentivizing volunteers in these situations, how we handle oversold situations and an examination of how we partner with airport authorities and local law enforcement. We’ll communicate the results of our review by April 30th.

I promise you we will do better.

Sincerely,

Oscar

Anonymous
Post 04/11/2017 15:08     Subject: Re:Don't fly United
Anonymous wrote:I'd say, allow foreign carriers. Why this protectionist stance ( and who is it protecting btw?) when service sucks!


Money and lobbying. The swamp. We also have the worst broadband service.

Anonymous
Post 04/11/2017 14:55     Subject: Re:Don't fly United
Anonymous wrote:I was bumped out of my first class seat (was already onboard) for a Nancy Pelisi staffer (don't know if she bumped someone for her seat). On United.

Now we know who Nancy's fighting for.... and she ain't on our side. Corporate America owns her every vote.
Anonymous
Post 04/11/2017 14:52     Subject: Don't fly United
Anonymous wrote:Let's get to the important question....was it an on time departure?


Haha good one!
Anonymous
Post 04/11/2017 14:50     Subject: Don't fly United
Anonymous wrote:In the end, the guy is a hero, imo.


Yes, I gave up after got bumped. Rented a car and drove 1000 miles to get home. Still have not got my refund a year later l.
Anonymous
Post 04/11/2017 14:46     Subject: Re:Don't fly United
Anonymous wrote:
Anonymous wrote:Hasn't rode
Could of drove
WTH?


It's the highly educated liberal elite. What do you want? Literacy?


get lost, you joe plumber and butt licker.
Anonymous
Post 04/11/2017 14:44     Subject: Re:Don't fly United
Anonymous wrote:I cannot find a contractual definition for when a passenger's "boarding" is complete. Please post if you see this definition.


I'm on my phone. But essentially a "boarded" passenger is an "enplaned" passenger. This is used to calculate revenue miles and fees (airport, FAA and IATA among others). You don't count passengers as boarded or enplaned until such time as they cannot get off. That happens when the door closes.