Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:How did it go, OP?

I walked in and asked for the mgr. This very young girl with a thick accent walked up, and as I started to explain my predicament, she acted very ambivalent. I said, could I speak to a “real” mgr, please? The front desk kid told me to speak to the personal trainer mgr. 60 yr old tough muscle-bound man. The young useless mgr went back to her desk and immediately started playing on her phone! They must be paying the so-called mgrs $12 an hr.

The trainer mgr told me my trainer had already talked to him about the situation. He told me he could tell he was nervous and worried. My trainer told him he might have charged me a “few” sessions by mistake. As we went through the computer, he was shocked at the number of sessions stolen from me. He said he was suspicious himself. He saw me there and thought she wasn’t here 17 times in one month. I didn’t want to tell him this, but I needed to get him a little more fired up. I told him he also tried pressuring me into paying him cash under the table. Oh boy, that pissed him off. I said I have texts proving everything I’ve said. I told him I wanted my stolen sessions back in my acct asap. Btw it totals $1440. He agreed and told me I’m a valued customer and they will make everything right. I’ve paid this gym nearly 30k over the last 4 years.

He’s contacting the district manager, who will be calling me today.

PS
I also through in a few hints of legal action.

You spend 10k+ a year on a gym??

Better than spending 200k on ortho surgeon.

Anonymous wrote:OP HERE

Yesterday the trainer manager texted me and told me the district manager was there and could I come in ASAP. I left work immediately and met with her. We sat at the computer and went through all my sessions since August. She actually found a few more bogus sessions. It totaled 23 which amounts to nearly $1300. I showed her his texts referring to his theft as “honest mistakes.” She just shook her head and added all sessions back into my account.

I was thinking about this. The gym and the trainer didn’t lose anything. This is why the gym doesn’t monitor the trainers or seem to really care much. The gym got their money, the trainer got his money, I got nothing.

I believe if I didn’t have the evidence of his text messages, they probably would not have believed me.

Anonymous wrote:

Anonymous wrote:OP HERE

Yesterday the trainer manager texted me and told me the district manager was there and could I come in ASAP. I left work immediately and met with her. We sat at the computer and went through all my sessions since August. She actually found a few more bogus sessions. It totaled 23 which amounts to nearly $1300. I showed her his texts referring to his theft as “honest mistakes.” She just shook her head and added all sessions back into my account.

I was thinking about this. The gym and the trainer didn’t lose anything. This is why the gym doesn’t monitor the trainers or seem to really care much. The gym got their money, the trainer got his money, I got nothing.

I believe if I didn’t have the evidence of his text messages, they probably would not have believed me.

That is probably true. I’d consider quitting and tell the gym you’ll reconsider joining when they implement a process to prevent this in the future. I know it’s 2 minutes from your house, but they allowed an employee to steal from you. That would not sit right with me.

Anonymous wrote:OP HERE

Yesterday the trainer manager texted me and told me the district manager was there and could I come in ASAP. I left work immediately and met with her. We sat at the computer and went through all my sessions since August. She actually found a few more bogus sessions. It totaled 23 which amounts to nearly $1300. I showed her his texts referring to his theft as “honest mistakes.” She just shook her head and added all sessions back into my account.

I was thinking about this. The gym and the trainer didn’t lose anything. This is why the gym doesn’t monitor the trainers or seem to really care much. The gym got their money, the trainer got his money, I got nothing.

I believe if I didn’t have the evidence of his text messages, they probably would not have believed me.