Echoing 22:19 - our teachers are great! There's an extension to each room and we call that directly to check on our baby (well, usually, we're among those in the flooded rooms). The teachers are also good about calling us if something comes up. Aside from the director, I think there's great communication. But, yeah, the director is a mess and best avoided.
The outdated website is annoying since it still mentions NAEYC accreditation (they no longer have it) and doesn't provide current info. Infant tuition is $1375/month. A bargain compared to many DC centers though, when it comes to the director, you get what you pay for. But my daughter's teachers are fabulous, the outdoor space is really nice, the location is great (for us) and I really enjoy the other families we've gotten to know.