Anonymous
04/02/2024 22:20
Subject: Anyone else annoyed with huge number of reminders "to check in for your appointment now" a week ahead of time?
Anonymous wrote:Anonymous wrote:You don't have to confirm
You might.
My kids' dentist cancelled their appointments because I didn't reply to the text to confirm. We were camping out of cell service and ended our trip a day earlier than I wanted to get them to their back to back dental appointments. Like driving straight out of the woods to the dentist. As I drove back into service my phone goes crazy with all the week's worth of messages but I'm driving so I didn't check, plus there were friends text threads coming through, and everyone urgent has my satellite phone number.
I was so angry. They had been on my calendar for six months. Of course I was going to be there. Then they were booked for another month or so and I couldn't get back to back and they had to miss school and I had to miss two work afternoons. Ugh I didn't realize but I'm still angry.
I had something very similar happen with my kids' pediatrician. I missed one of the confirmation calls and the message that they left said something along the lines of "If you can no longer make this time, please let us know". I could still make the time and so didn't bother to phone back, I then discovered that because I didn't phone back that they cancelled the appointment. I was outraged and actually still am!
Anonymous
04/02/2024 22:05
Subject: Anyone else annoyed with huge number of reminders "to check in for your appointment now" a week ahead of time?
Anonymous wrote:Anonymous wrote:Anonymous wrote:I am a Nurse Practitioner. Today, I had one No Show and my colleague had two No Shows and a same- day cancellation. If these patients had cancelled earlier, we could have gotten someone else in, instead of squeezing them in at lunch or putting them at the end of the day. The same-day cancellation appointment was filled by someone who needed to come in ASAP. I understand the calls are annoying- but this is the other side of the story.
We allunderstand no shows are bad; that’s not the issue here. The question is whether you are fixing the problem by bombarding the rest of us with endless reminders. Presumably, your no shows were also reminded numerous times and yet still didn’t show.
Exactly this.
Also the person who cancelled may not have been able to do it earlier. I recently cancelled an appt same day because my kid and tested positive for flu that day (Monday morning). I didn't know I'm advance on the last prior business day (Friday) that we would be sick. I got all the texts and confirmed every time but life happens.
From an individual perspective, I absolutely understand. And you cancelled. And someone was sick. It is wonderful that you cancelled- people will also come in sick- which is also not ideal. Late cancellations can often be filled. No Shows are not the same, are not able to be filled and are common. I don’t know what the sweet spot is, but reminders- at some level- are helpful.
Anonymous
04/02/2024 21:23
Subject: Re:Anyone else annoyed with huge number of reminders "to check in for your appointment now" a week ahead of time?
Anonymous wrote:Yes, I am looking at you Kelly Goodman. Although I love you and all at your practise ALL OF THE TEXTS ARE TOO MUCH COMBINES WITH THE PHONE CALLS!
Haha - that's me too. I go there for semaglutide shots so get the onslaught EVERY WEEK.
Anonymous
04/02/2024 21:22
Subject: Anyone else annoyed with huge number of reminders "to check in for your appointment now" a week ahead of time?
Anonymous wrote:Anonymous wrote:I am a Nurse Practitioner. Today, I had one No Show and my colleague had two No Shows and a same- day cancellation. If these patients had cancelled earlier, we could have gotten someone else in, instead of squeezing them in at lunch or putting them at the end of the day. The same-day cancellation appointment was filled by someone who needed to come in ASAP. I understand the calls are annoying- but this is the other side of the story.
We allunderstand no shows are bad; that’s not the issue here. The question is whether you are fixing the problem by bombarding the rest of us with endless reminders. Presumably, your no shows were also reminded numerous times and yet still didn’t show.
Exactly this.
Also the person who cancelled may not have been able to do it earlier. I recently cancelled an appt same day because my kid and tested positive for flu that day (Monday morning). I didn't know I'm advance on the last prior business day (Friday) that we would be sick. I got all the texts and confirmed every time but life happens.
Anonymous
04/02/2024 21:16
Subject: Anyone else annoyed with huge number of reminders "to check in for your appointment now" a week ahead of time?
Anonymous wrote:Yes! Reiter, Hill, Johnson should be arrested for harassment on this one. I checked in days in advance, and continued to get multiple texts a day (and all night) asking me to check in.
Lol I'm a former RHNJ patient and this made me laugh out loud, PP
Anonymous
04/02/2024 20:13
Subject: Re:Anyone else annoyed with huge number of reminders "to check in for your appointment now" a week ahead of time?
Yes, I am looking at you Kelly Goodman. Although I love you and all at your practise ALL OF THE TEXTS ARE TOO MUCH COMBINES WITH THE PHONE CALLS!
Anonymous
04/02/2024 19:53
Subject: Anyone else annoyed with huge number of reminders "to check in for your appointment now" a week ahead of time?
Anonymous wrote:I am a Nurse Practitioner. Today, I had one No Show and my colleague had two No Shows and a same- day cancellation. If these patients had cancelled earlier, we could have gotten someone else in, instead of squeezing them in at lunch or putting them at the end of the day. The same-day cancellation appointment was filled by someone who needed to come in ASAP. I understand the calls are annoying- but this is the other side of the story.
We allunderstand no shows are bad; that’s not the issue here. The question is whether you are fixing the problem by bombarding the rest of us with endless reminders. Presumably, your no shows were also reminded numerous times and yet still didn’t show.
Anonymous
04/02/2024 18:39
Subject: Anyone else annoyed with huge number of reminders "to check in for your appointment now" a week ahead of time?
Anonymous wrote:Working in the field, I can tell you the number of people missing appts have sky rocketed. We have people that make appts the day before and then don't show up and obviously those that confirm and still don't show up. The lack of respect for the providers is amazing, so we are forced to send so many messages reminding people. So everyone has started to double book appts too.
You can thank people that continue to miss appts for this
No, you’re not “forced.” You just do. If you have data showing that this works to make me respect providers or appointment times, I’d be interested. Mostly it makes them seem like they’re running an MLM.
We can start talking about who respects whom when providers book slots of reasonable length, show up on time prepared to talk to and examine the patient and not just click around on the EMR, and do things other for which in-person physical presence is mandatory with due regard for the health of people who have to go in for that stuff.
While we’re at this, all of you can get the same EMR so I don’t need 92 passwords to manage you all. Enough already.