Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:A month ago we booked a condo at a ski resort in Colorado for next week through AirBnB. It was a pretty big expense for our family. I have been in contact with the condo management company, asking if they could extend us credit to use next season. I am not asking for our money back. They are adamant that they cannot do that. Given the current health crisis, I feel that they are not being fair. Do I have any recourse, through my credit card perhaps? We have young children, elderly relatives and pets here who rely on us, so we don't want to get stranded away from our home in this difficult time.

Why not just go and enjoy your trip? Why do you think you’ll get stranded in Colorado? Have there been any outbreaks in the ski town you’re going to? Honestly if it were me I’d just go and make the best of it at this point, rather than lose the money.

I don't know that I'd want to risk DIA, if I was scheduled to fly into a smaller airport I might.

I was in DIA on Saturday. Don't touch anything, wash your hands, it will be fine.

Tell this to toddlers. Good luck enforcing it.

Anonymous wrote:

MayaJ wrote:

Anonymous wrote:OP this is the risk you took. If the owner cancels, they refund. But they are not cancelling or telling you not to come. And they know you aren’t repeat business so there is no incentive for them to refund you.

Yes, but I will give them a terrible review online and will contest through Amex, so there is that.

And you will have no actual basis to contest, so the request will be denied. And your terrible review will smack of someone who can easily be disregarded as an outlier.

In a week, when we reach Italy level, and we are headed that way, I will have a pretty good basis to contest.

Anonymous wrote:

MayaJ wrote:

Anonymous wrote:OP this is the risk you took. If the owner cancels, they refund. But they are not cancelling or telling you not to come. And they know you aren’t repeat business so there is no incentive for them to refund you.

Yes, but I will give them a terrible review online and will contest through Amex, so there is that.

Amex won’t care. You are not being denied what you paid for. The online review is meaningless - they can respond with the truth. But keep stomping your feet if it makes you feel better.

They have no other reviews.

Anonymous wrote:

MayaJ wrote:

Anonymous wrote:

MayaJ wrote:

Anonymous wrote:OP, you sound like an entitled brat. You are spending $6K on a condo for a ski vacation (that you booked non-refundable) and you want special treatment because now you don't want to go?

Also, you don't seem to realize that Colorado is not Italy, Austria, etc. Have you seen what's going on in Italy? People are dying of COVID-19 and the family have to keep the dead bodies in the house because there's a lockdown.

Get some perspective, please.

What makes you think we won't be there in one week? Because it is possible we will be. And I'd rather be home than stranded in another state when it happens.

And if we get there, policies will likely change. But until then, it's not reasonable to expect service providers to eat everything. By all means, OP can stay home. That's not a bad idea. What we're talking about is who should bear the loss here. I don't see why the condo owner should be the one to have to bend when OP booked something non-refundable.

Because by the time we get there, it might be too late to come back, and that is not a risk one should be expected to bear, especially with young children. These are unprecedented times, and people should be able to reach compromises.

A compromise by giving you your way? Lol.

You are not “expected to bear” anything. You can choose to stay home. Your booking is non-refundable. Them’s the breaks.

The above poster was not me, but I assume in the same boat as me. I am OP. My way would be to get my money back, the way every hotel and other business has reimbursed people. I am offering them to extend me credit instead to use for future travel. Not exactly much of a loss for a property that is empty in March the way this one was.

Anonymous wrote:

MayaJ wrote:

Anonymous wrote:

MayaJ wrote:

Anonymous wrote:OP, you sound like an entitled brat. You are spending $6K on a condo for a ski vacation (that you booked non-refundable) and you want special treatment because now you don't want to go?

Also, you don't seem to realize that Colorado is not Italy, Austria, etc. Have you seen what's going on in Italy? People are dying of COVID-19 and the family have to keep the dead bodies in the house because there's a lockdown.

Get some perspective, please.

What makes you think we won't be there in one week? Because it is possible we will be. And I'd rather be home than stranded in another state when it happens.

And if we get there, policies will likely change. But until then, it's not reasonable to expect service providers to eat everything. By all means, OP can stay home. That's not a bad idea. What we're talking about is who should bear the loss here. I don't see why the condo owner should be the one to have to bend when OP booked something non-refundable.

Because by the time we get there, it might be too late to come back, and that is not a risk one should be expected to bear, especially with young children. These are unprecedented times, and people should be able to reach compromises.

A compromise by giving you your way? Lol.

You are not “expected to bear” anything. You can choose to stay home. Your booking is non-refundable. Them’s the breaks.

Exactly! And that is what sounds so unreasonable and entitled.

MayaJ wrote:

Anonymous wrote:

MayaJ wrote:

Anonymous wrote:OP, you sound like an entitled brat. You are spending $6K on a condo for a ski vacation (that you booked non-refundable) and you want special treatment because now you don't want to go?

Also, you don't seem to realize that Colorado is not Italy, Austria, etc. Have you seen what's going on in Italy? People are dying of COVID-19 and the family have to keep the dead bodies in the house because there's a lockdown.

Get some perspective, please.

What makes you think we won't be there in one week? Because it is possible we will be. And I'd rather be home than stranded in another state when it happens.

And if we get there, policies will likely change. But until then, it's not reasonable to expect service providers to eat everything. By all means, OP can stay home. That's not a bad idea. What we're talking about is who should bear the loss here. I don't see why the condo owner should be the one to have to bend when OP booked something non-refundable.

Because by the time we get there, it might be too late to come back, and that is not a risk one should be expected to bear, especially with young children. These are unprecedented times, and people should be able to reach compromises.

A compromise by giving you your way? Lol.

You are not “expected to bear” anything. You can choose to stay home. Your booking is non-refundable. Them’s the breaks.

MayaJ wrote:

Anonymous wrote:OP this is the risk you took. If the owner cancels, they refund. But they are not cancelling or telling you not to come. And they know you aren’t repeat business so there is no incentive for them to refund you.

Yes, but I will give them a terrible review online and will contest through Amex, so there is that.

Amex won’t care. You are not being denied what you paid for. The online review is meaningless - they can respond with the truth. But keep stomping your feet if it makes you feel better.

MayaJ wrote:

Anonymous wrote:OP this is the risk you took. If the owner cancels, they refund. But they are not cancelling or telling you not to come. And they know you aren’t repeat business so there is no incentive for them to refund you.

Yes, but I will give them a terrible review online and will contest through Amex, so there is that.

And you will have no actual basis to contest, so the request will be denied. And your terrible review will smack of someone who can easily be disregarded as an outlier.

MayaJ wrote:

Anonymous wrote:OP this is the risk you took. If the owner cancels, they refund. But they are not cancelling or telling you not to come. And they know you aren’t repeat business so there is no incentive for them to refund you.

Yes, but I will give them a terrible review online and will contest through Amex, so there is that.

Ok. You do you.

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:A month ago we booked a condo at a ski resort in Colorado for next week through AirBnB. It was a pretty big expense for our family. I have been in contact with the condo management company, asking if they could extend us credit to use next season. I am not asking for our money back. They are adamant that they cannot do that. Given the current health crisis, I feel that they are not being fair. Do I have any recourse, through my credit card perhaps? We have young children, elderly relatives and pets here who rely on us, so we don't want to get stranded away from our home in this difficult time.

Why not just go and enjoy your trip? Why do you think you’ll get stranded in Colorado? Have there been any outbreaks in the ski town you’re going to? Honestly if it were me I’d just go and make the best of it at this point, rather than lose the money.

I don't know that I'd want to risk DIA, if I was scheduled to fly into a smaller airport I might.

I was in DIA on Saturday. Don't touch anything, wash your hands, it will be fine.

MayaJ wrote:

Anonymous wrote:

MayaJ wrote:

Anonymous wrote:OP, you sound like an entitled brat. You are spending $6K on a condo for a ski vacation (that you booked non-refundable) and you want special treatment because now you don't want to go?

Also, you don't seem to realize that Colorado is not Italy, Austria, etc. Have you seen what's going on in Italy? People are dying of COVID-19 and the family have to keep the dead bodies in the house because there's a lockdown.

Get some perspective, please.

What makes you think we won't be there in one week? Because it is possible we will be. And I'd rather be home than stranded in another state when it happens.

And if we get there, policies will likely change. But until then, it's not reasonable to expect service providers to eat everything. By all means, OP can stay home. That's not a bad idea. What we're talking about is who should bear the loss here. I don't see why the condo owner should be the one to have to bend when OP booked something non-refundable.

Because by the time we get there, it might be too late to come back, and that is not a risk one should be expected to bear, especially with young children. These are unprecedented times, and people should be able to reach compromises.

No one is trying to force OP to go. And yes, actually, "one should be expected to bear" certain things, like eating the cost of something that you book non-refundable. The owner of the condo has a mortgage, probably. Why on earth would we expect the condo owner to bend to OP's wishes? This is an unprecedented time. That doesn't change common sense or mean everyone is off the hook for their choices.

OP is apparently considering disputing the charge on the credit card. If the owner of the condo doesn't get their $, what if they can't pay their own expenses, like a mortgage? You think the bank is going to say, hey, no probs, this is unprecedented?

Anonymous wrote:OP this is the risk you took. If the owner cancels, they refund. But they are not cancelling or telling you not to come. And they know you aren’t repeat business so there is no incentive for them to refund you.

Yes, but I will give them a terrible review online and will contest through Amex, so there is that.

Anonymous wrote:

Anonymous wrote:OP, you sound like an entitled brat. You are spending $6K on a condo for a ski vacation (that you booked non-refundable) and you want special treatment because now you don't want to go?

Also, you don't seem to realize that Colorado is not Italy, Austria, etc. Have you seen what's going on in Italy? People are dying of COVID-19 and the family have to keep the dead bodies in the house because there's a lockdown.

Get some perspective, please.

OP you send extremely elitist. You jet to Colorado for a luxury ski vacation and you have friends who jetset all over Europe. Honestly the owner of the airbnb probably
needed your payment to make their mortgage for the month. Understand you booked during peak ski season in the US from an individual not a hotel chain.

AirBnB is loaded with risk on the side of those who make the reservation. I found a beautiful AirBnB in Savannah that I wanted to rent for the weekend. I stopped reserving it
when I read the cancellation policy was 45 days in advance. Instead I booked the Perry Lane Hotel which gave me a 24 hour cancellation policy.

I am sorry but no. I work hard for my money, just like everyone else. This is a luxury condo management company with a ton of properties in a central location in a nice ski resort. Trust me, they are used car salesmen-like in their behavior and not struggling for money. Everyone around the world is being accommodating in these trying times. They have a ton of empty condos, and in fact this one was offered at a discount for the entire month because it was empty. That is why we booked it in the first place.

Anonymous wrote:OP, you sound like an entitled brat. You are spending $6K on a condo for a ski vacation (that you booked non-refundable) and you want special treatment because now you don't want to go?

Also, you don't seem to realize that Colorado is not Italy, Austria, etc. Have you seen what's going on in Italy? People are dying of COVID-19 and the family have to keep the dead bodies in the house because there's a lockdown.

Get some perspective, please.

There was a cluster of cases in Aspen. Colorado is no more coronavirus free than anywhere else here.

Anonymous wrote:

MayaJ wrote:

Anonymous wrote:OP, you sound like an entitled brat. You are spending $6K on a condo for a ski vacation (that you booked non-refundable) and you want special treatment because now you don't want to go?

Also, you don't seem to realize that Colorado is not Italy, Austria, etc. Have you seen what's going on in Italy? People are dying of COVID-19 and the family have to keep the dead bodies in the house because there's a lockdown.

Get some perspective, please.

What makes you think we won't be there in one week? Because it is possible we will be. And I'd rather be home than stranded in another state when it happens.

And if we get there, policies will likely change. But until then, it's not reasonable to expect service providers to eat everything. By all means, OP can stay home. That's not a bad idea. What we're talking about is who should bear the loss here. I don't see why the condo owner should be the one to have to bend when OP booked something non-refundable.

Because by the time we get there, it might be too late to come back, and that is not a risk one should be expected to bear, especially with young children. These are unprecedented times, and people should be able to reach compromises.