Anonymous wrote:When a customer is late and still receives service it backs up all of the other paying customers.

I agree with this, but OP called to let them know she was running late. At that point the salon should have told her to reschedule if they could not accommodate her. She did the right thing. She didn't just show up late and expect to be accommodated.

Late customers make salons difficult to manage and you would be surprised how many are. I agree that the salon was out of line but I know my salon would rarely be able to fit me in if I was 30 minutes late. I would reschedule for another day and not expect them to fit me in.

I also agree the situation is very one sided. I left my old salon because I refuse to wait more than 20 minutes. I would try to get the earliest appt possible and most times I was outside waiting for the staff to open the place.

When a customer is late and still receives service it backs up all of the other paying customers.

Anonymous wrote:What the hell is a glaze. Sounds like frosted tips. You are white trash.

If you don't know what a glaze is, it's ok but please don't be so rude.

Anonymous wrote:You go back to work with wet hair? That's what's wrong.

Muaaaah. We need to do tea.

She was rude, you were rude back. She was out of line, as were you. You could have made the same point without being snippy.

You called and told them that you were running late, it's not like you showed up late, no warning, demanding to see a stylist.

They were rude to call you out like that in front of people. And I think it was fine that you spoke up about it.

I don't object to your behavior. They were unprofessional in their's.

That said, I arrive on time for my salon appointments. I don't "run late." I do this by scheduling them during times when I know I'll be available. I am nearly always seen on time and have never had to wait more than 10 minutes. Them being 50 minutes late is too much.

Oh, you don't have to pay a damn thing for missing an appointment. They can stop serving you if you don't, but you don't have to pay.

No, you're right to say that op. I would do that too!

I would have been upset too. She should never have spoken to you like that in front of everyone. I am glad that you responded the way you did...I wish that we could charge every time the business is late.

Anyway, give it a while and continue getting your hair done there. It sounds like it is super convenient and you like your hair stylist. Most likely when you return the receptionist won't be there anymore.

I would call the manager to let her/him know how the receptionist spoke to you. The manager will probably be mortified.

Like I said, don't let the receptionist win. Keep going.

Anonymous wrote:It's no way to treat a regular customer IMO, unless it happens regularly enough that they actually don't care or don't want you to come back. If they feel like your business is not profiting them because the stress it causes, they may just want you to stop coming. But if you are not usually a problem customer, yeah, I think it is a strange way to treat a regular customer.

AGREE!

If I were in your shoes, I would have been pissed too.

The lady in the salon was rude to you, and to publicly say anything to you like that was just unprofessional and uncalled for.

If I were you, I wouldn't ever return again. I would let her know in no uncertain terms there would be no "next time" and then go home and write a negative Yelp review.

Obviously they do not know a damn thing about customer service.

They need a visit from Bravo's Tabitha in "Tabitha Takes Over."

Anonymous wrote:This episode happened yesterday, and I am feeling regret, like I was a jerk.

Was I in the wrong? How would you have handled this? (Sorry I am long winded.)

No, you are not in the wrong. The receptionist does not care, because it is not her business.

If you still feel indignant, write the owner a letter. I would want to know how I lose a customer.

Anonymous wrote:

Anonymous wrote:I would be angry that the policy is one-sided. You can't be late but they can make you wait for 1/2 hour on more than one occasion? Plus, you called. I would have pointed that out. I would also call the manager.

Doctors and dentists offices are usually also one sided.

Yeah, but they're harder to replace and not voluntary. Salons are totally voluntary and a luxury. They should try way harder. OP, you weren't wrong in the slightest. I would have never waited 50 minutes the first time.

Anonymous wrote:What the hell is a glaze. Sounds like frosted tips. You are white trash.

Says the trash.