The CCLC family handbook says this is the grievance procedure:
"Concerns or questions that cannot be resolved or answered by a staff member should be directed to your Director. If your Director does not resolve the issue to your satisfaction, please contact your Regional Director."
http://www.cclc.com/sites/default/files/FHBook.pdf
The presentation to FDA parents says that Lauren Bond is the Regional Director.
http://www.cclc.com/sites/default/files/FDA%20Parent%20Meeting%2010_12_11%20FINAL.pdf
Current parents: Are any of you going to bring this thread and the concerns voiced here to the attention of the center director and/or the regional director?
I think if the teachers and directors are not sufficiently addressing parents' concerns/questions, the regional director would want to know about it so they can correct the issue.