Take your tips down or go elsewhere. I think it’s a bit annoying but know hair stylists are struggling a bit in the area with the joblessnesss of clientele.

Some businesses give a one time pass for cancelation which is good customer service. Don't quit her, but you are over tipping.

OP should pay the full price of the service as she reserved a slot and the hair dresser relies on that income. How much you tip is not relevant.

I would definitely move on. I find that ludicrous. But also don’t tip 45% next time to the new stylist. Tip 20%

I relate, OP. Someone once told me that "TIPS" stood for "to ensure proper service?" I think this is probably a myth but in any case I have always tipped generously to make sure I am treated well.

I would have been disappointed, not sure what I would have done. I ghosted a haircutter once for cancelling on me when I had so carefully planned my haircut to coincide with an important event. I did eventually go back but years later after having bad luck with others at which point I dropped the grudge. (I regret doing this--my hair paid the price.) I could have said how I felt but it didn't seem like the thing to do. Life happens.

Regardless of the cancellation snafu, it’s not a good idea to keep the same stylist for 15 years. You need to change things up so you don’t get stuck in a style rut.

I would pay the late fee, and I would also stop tipping 45% because that is ridiculous (too much to tip).

Anonymous wrote:She needs to cover the cost of renting the chair, never mind that because you claimed that time block, no one else could book at that time frame so it’s a lost earning opportunity for her. What do you think she makes hourly? How much do you think she makes in a year? Do you think she’s rolling in dough? She isn’t some corporation that can easily forgive the $35, as you well know.

What kind of “relationship” do you have that after decades, none of the above occurs to you? Yes kids get sick, it happens. Pay the $35. Or enjoy your blocky SuperCuts.

The stylist has the right to enforce her policy as she deems fit, but if OP starts cutting the tip, the stylist is cutting off her nose to spite her face. She'll probably lose more than $35 in just the next sitting on the tip.

Anonymous wrote:I do not understand.

The policy states there is a $35 fee if you cancel within 48hours. You canceled within 48hours. Hence you need to pay the fee.

Why do you think you are entitled to preferential treatment?

Separately, I would never tip 45%. That's way too much. Giving her that much money every time should not mean, in your head, that she should waive her own policies that are clearly stated and which you know in advance. There was no such agreement between you and it's unwise to expect some sort of quid pro quo.

So I don't understand why you're upset.

Sounds like you have never worked in customer service. I have. And now I am rich and deal with high end businesses and services. It is very common to make allowances for special customers, especially when they are generous. That is the whole point here. OP wouldn’t be mad if she hadn’t been more generous than people going to the hair cutters.

Anonymous wrote:

Anonymous wrote:It's $35. I'd let it go personally. Maybe tip $7 less the next 5 times. I get she has cancelled on you, but this is her livelihood.

I get that, but I would have thrown an extra $25 at her as an apology the next time, and she knows that’s my style.

Well, I’d say she has changed the tenor of the relationship. Don’t stop seeing her - hairdressers are hard to find. But she doesn’t deserve 45%. Start tipping 20%. Trust me, she will know exactly why there has been a change and the message will be sent.

She needs to cover the cost of renting the chair, never mind that because you claimed that time block, no one else could book at that time frame so it’s a lost earning opportunity for her. What do you think she makes hourly? How much do you think she makes in a year? Do you think she’s rolling in dough? She isn’t some corporation that can easily forgive the $35, as you well know.

What kind of “relationship” do you have that after decades, none of the above occurs to you? Yes kids get sick, it happens. Pay the $35. Or enjoy your blocky SuperCuts.

Anonymous wrote:It's $35. I'd let it go personally. Maybe tip $7 less the next 5 times. I get she has cancelled on you, but this is her livelihood.

+1

I do not understand.

The policy states there is a $35 fee if you cancel within 48hours. You canceled within 48hours. Hence you need to pay the fee.

Why do you think you are entitled to preferential treatment?

Separately, I would never tip 45%. That's way too much. Giving her that much money every time should not mean, in your head, that she should waive her own policies that are clearly stated and which you know in advance. There was no such agreement between you and it's unwise to expect some sort of quid pro quo.

So I don't understand why you're upset.