Anonymous wrote:

Anonymous wrote:No one wants to work those low paid jobs... nor do you.

I worked one of those low paying jobs and I always put all my effort into them. That meant providing good customer service, making eye contact and *gasp* talking to customers.

This PP’s , an attitude is exactly what’s wrong with people today.

+1
I worked as a hostess, waitress, bank teller and motel clerk while in school. Customer service and speed was important in each.

Anonymous wrote:White people love to rage

That's why we invented the Internet.

Anonymous wrote:Jersey Mikes is the same. They’ll staff it with 2 people. Well, you need probably 4 at least- one to manage online orders, one to slice meats, two to make sandwiches / ring people up. So they staff TWO and then the poor workers are swamped and people place mobile orders and still wait 30 minutes and are irate or have to cancel it and leave except the store can’t cancel it, they have to call corporate. This has happened multiple times at different Jersey Mikes and I just refuse to go there anymore. Accept that paying labor is part of your costs and staff your businesses appropriately!

I worked at subway in college and there were always two people staffed until 6 pm, when it was down to one person. In a college town. The line was always out the door and people were enraged that it took 30 minutes to get their order. I encouraged them to complain to the manager but she of course did nothing because she had the best staffing numbers in the region. People would call and want to order party subs for pickup and I would refuse the order and tell them to call a different subway. With mobile orders I can't even imagine.

You know who still has a reasonable number of cashiers? H Mart. I never stand in line there for more than a minute or two.

Unfortunately none of their floor staff speak much English, but at least they're pleasant and try to be helpful if you ask.

Anonymous wrote:White people love to rage

they aren’t used to be treated like crap

Anonymous wrote:Customer service has become horrible and part of that is because stores have stopped hiring people to work there even though they need them. I went to a chipotle for lunch and there was literally 1 guy running the food and cash register. He looked like he wanted to die. Almost all the grocery stores require self check out and their prices are higher than ever. I had to send a letter and there was literally nobody behind the counter at usps but there was a sign saying they’d return at 4:30. When the postal worker came out I asked what’s going on and he told me he is the only person who has a counter job and they might hire a second person. I’m sick of this and boycotting these places. That’s all, that’s the post.

Stores are staffed by volume of sales. So boycott a store that does not have the sales to justify more workers will lead to the store closing in that location.

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I so prefer self service. Just give me access to the systems. There’s nothing a cvs or grocery store employee can do for me that I can’t do faster myself.

Going to Home Depot is SO much better since they have customers a way to search for products and see aisle and bin numbers, for example. There’s no reason to require me to find a person to ask to search a database. I can search a database.

I can’t think of why I would need or want a human cashier, ever. Seriously, what is the upside? I’m just standing there while they do something I can also do.

Same. I will pick self service any day. I’m much quicker. I haven’t had problems with them in a long time. When they first came out they were unreliable but they’re great now. I don’t get why anyone (without small children) wants to go to an actual cashier.

It's fine for small orders. I hate it for large grocery orders. There's no space, and if you don't bag your item exactly right or remove it too quickly, it doesn't let you proceed.

"Place your item in the bagging area. Place your item in the bagging area. Place your item in the bagging area. Help is on the way." All while my item is already in the bagging area.

Safeway revamped their scanners nearly a year ago. I haven't had this problem in a long time. I scan directly back into my bag in my cart. The only time I need a cashier is if I buy alcohol.

I've been ding this for years. I hire these types of chores out.

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I so prefer self service. Just give me access to the systems. There’s nothing a cvs or grocery store employee can do for me that I can’t do faster myself.

Going to Home Depot is SO much better since they have customers a way to search for products and see aisle and bin numbers, for example. There’s no reason to require me to find a person to ask to search a database. I can search a database.

I can’t think of why I would need or want a human cashier, ever. Seriously, what is the upside? I’m just standing there while they do something I can also do.

Same. I will pick self service any day. I’m much quicker. I haven’t had problems with them in a long time. When they first came out they were unreliable but they’re great now. I don’t get why anyone (without small children) wants to go to an actual cashier.

It's fine for small orders. I hate it for large grocery orders. There's no space, and if you don't bag your item exactly right or remove it too quickly, it doesn't let you proceed.

"Place your item in the bagging area. Place your item in the bagging area. Place your item in the bagging area. Help is on the way." All while my item is already in the bagging area.

If it's a lightweight item, you're screwed. Me standing there looking stupid with one jalapeno.

Anonymous wrote:No one wants to work those low paid jobs... nor do you.

I worked one of those low paying jobs and I always put all my effort into them. That meant providing good customer service, making eye contact and *gasp* talking to customers.

This PP’s , an attitude is exactly what’s wrong with people today.

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I so prefer self service. Just give me access to the systems. There’s nothing a cvs or grocery store employee can do for me that I can’t do faster myself.

Going to Home Depot is SO much better since they have customers a way to search for products and see aisle and bin numbers, for example. There’s no reason to require me to find a person to ask to search a database. I can search a database.

I can’t think of why I would need or want a human cashier, ever. Seriously, what is the upside? I’m just standing there while they do something I can also do.

Same. I will pick self service any day. I’m much quicker. I haven’t had problems with them in a long time. When they first came out they were unreliable but they’re great now. I don’t get why anyone (without small children) wants to go to an actual cashier.

It's fine for small orders. I hate it for large grocery orders. There's no space, and if you don't bag your item exactly right or remove it too quickly, it doesn't let you proceed.

"Place your item in the bagging area. Place your item in the bagging area. Place your item in the bagging area. Help is on the way." All while my item is already in the bagging area.

Anonymous wrote:I so prefer self service. Just give me access to the systems. There’s nothing a cvs or grocery store employee can do for me that I can’t do faster myself.

Going to Home Depot is SO much better since they have customers a way to search for products and see aisle and bin numbers, for example. There’s no reason to require me to find a person to ask to search a database. I can search a database.

I can’t think of why I would need or want a human cashier, ever. Seriously, what is the upside? I’m just standing there while they do something I can also do.

Harris Teeter used to be one of my biggest clients, and I remember someone high up in management telling me that there were several studies on self check outs for grocery stores (so this may not apply to places like CVS where you have 1 or 2 items) and most showed that customers did not usually save time in self check out lanes (and often spent longer amounts of time) but customers had higher levels of satisfaction at the experience because 1) they had more control and 2) didn't realize it actually took longer. So joke was on us. Also same studies showed female cashiers are quicker, and it is quicker to get in line behind less people with more stuff than multiple people with relatively less, because there are more transaction times (greeting customer and then paying at the end).

Stores love having self check outs bc less employees to pay. Look at Aldi. My neighborhood Aldi used to not have any self check out at all, and would usually have at least 3 lanes open with people ready t check out. Last year they got 6 self check out kiosks (no limit on how many items). They still have 4 regular check out lanes, but usually have no one to man them and if you can get an employee they only open one. And the Potomac Yard target regularly has their self check outs broken or totally closed, and just 1-2 cashiers working. It's insane. And that's one of the busiest Targets in the country (apparently). Why? Because of the money.

Anonymous wrote:No one wants to work those low paid jobs... nor do you.

That's not the real reason. It may be the excuse but that's not the reason why everywhere seems understaffed. The private equity model of squeezing every single cent of profit from employees, no matter what the consequence, has trickled down to almost every aspect of life. Businesses, service providers, dr offices, etc. Because if you hire less people, and can get the same amount of work out of 1 person vs hiring 3, they're doing it. The owners don't care about customer service, repeat business or loyal customers. They just watch that bottom line.

Anonymous wrote:

Anonymous wrote:I so prefer self service. Just give me access to the systems. There’s nothing a cvs or grocery store employee can do for me that I can’t do faster myself.

Going to Home Depot is SO much better since they have customers a way to search for products and see aisle and bin numbers, for example. There’s no reason to require me to find a person to ask to search a database. I can search a database.

I can’t think of why I would need or want a human cashier, ever. Seriously, what is the upside? I’m just standing there while they do something I can also do.

Same. I will pick self service any day. I’m much quicker. I haven’t had problems with them in a long time. When they first came out they were unreliable but they’re great now. I don’t get why anyone (without small children) wants to go to an actual cashier.

It's fine for small orders. I hate it for large grocery orders. There's no space, and if you don't bag your item exactly right or remove it too quickly, it doesn't let you proceed.

Anonymous wrote:Jersey Mikes is the same. They’ll staff it with 2 people. Well, you need probably 4 at least- one to manage online orders, one to slice meats, two to make sandwiches / ring people up. So they staff TWO and then the poor workers are swamped and people place mobile orders and still wait 30 minutes and are irate or have to cancel it and leave except the store can’t cancel it, they have to call corporate. This has happened multiple times at different Jersey Mikes and I just refuse to go there anymore. Accept that paying labor is part of your costs and staff your businesses appropriately!

Off topic, but the sliced meat to order at Jersey Mikes is such a waste of time. In a blind taste test, I don't think anybody could tell the difference between a "freshly" sliced piece of salami and one that was sliced prior to a lunch rush. "Fresh" sliced and deli meat that's full of nitrates is such an oxymoron. Sorry for the rant...I actually like Jersey Mikes.