Anonymous
Post 01/12/2025 14:08     Subject: I am so sick of portals and being nagged to confirm appointments
Anonymous wrote:Come over to Kaiser, everything in one app including vision. Dental is the only thing I go outside of Kaiser for, so a second portal.


I have mixed feelings about Kaiser. But even with them, it’s a text and email to say there’s an important message from my provider. But I have to log into the app to get it and click on a million things to get to the message, especially when it’s one of the kids. And then I check and it’s an appointment reminder for an appointment I already confirmed or a reminder to get my flu shot which I already got. The extra steps are annoying . I wish I could opt in to just have most messages go right to email or text without logging in.

Also if there’s blood word for example, once a result or two is ready I get the “check the portal” email. But then another value or two is ready and I get another alert. And then the doctor writes their commentary on it an I get another alert.
Anonymous
Post 01/12/2025 13:23     Subject: I am so sick of portals and being nagged to confirm appointments
I feel the same way about how everything has an app now and you have to have a log-in and password and download the app and be logged into the app and do it on the app and downloaded a million apps and make another log in and don’t forget your password and unsubscribe to a million emails that comes from downloading the app and
Anonymous
Post 01/12/2025 13:15     Subject: I am so sick of portals and being nagged to confirm appointments
I love a portal where you can actually book an appointment and get a confirmation. It's the "request and appointment" portals that are my biggest pet peeve. So you want me to send you an email to call me? No thanks. I'll just call you now. Ugh.
Anonymous
Post 01/12/2025 13:12     Subject: I am so sick of portals and being nagged to confirm appointments
Anonymous wrote:
Anonymous wrote:
Anonymous wrote:
Anonymous wrote:
Anonymous wrote:ME TOO> Especially with 3 kids.
And you show up and they hand you a damn ipad every appt asking you to do their job for them.


You probably missed a form on the appointment confirmation. We would love it if you read entire email and carefully followed all the steps the first time. Yes you received them. It’s all there. Would you like me to go over the email with you? I can see when you opened it if you need a reminder.

If you are not cash pay please fill out insurance information so we can contact them to confirm eligibility and any deductible/copay as there are many variations of policy coverage; also there is an intake form and a few waivers.

These are standard paperwork you used to fill out in hard copy in person. We cannot do this for you as we are not the patient and don’t live inside your body. Also there may be more recent issues since your mast visit it’s helpful to know about. Managing this before your appointment time helps everyone stay on time and on task.

Calling and setting up a visit is just one aspect of care. The conversation is another. We email the forms so you have less to do along arrival. Notice the links we send to avoid the in office iPad action. Please?


I hope everyone you pay for service treats you with the same condescending crapass attitude you've shown here. Of course, you're probably a perfect being, who reads all the fine print and never makes mistakes and has never needed reminding for anything.

Collecting this information is literally YOUR JOB. Stop acting put upon, like it's some kind of huge burden. This is what you get paid to do. If you can't accept that, quit and find somewhere else to work (ideally in a low/no-contact industry, because you sound like a real peach...)


The information collection will happen either online or a form when you come in. Your providers are responsible for your care. You are capable of filling in tire address and basic medical history.

You read it in a tone all of your own.


I'm capable but lots of people aren't because they are too young or too old, don't speak English well, don't read well, or don't understand medical terms. But anyway. It's fine for them to give the option of either filling it out beforehand or doing it at the office. I do it before to save time. What is annoying is when you do it before and then get asked all the same questions anyway.


Of course we will help anyone. Especially if they aren’t able to work the software. We also pay for translators at our own expense if needed.


I have no idea why you’re being asked to duplicate information multiple times unless it’s a different form/system.
Anonymous
Post 01/12/2025 13:02     Subject: I am so sick of portals and being nagged to confirm appointments
Anonymous wrote:
Anonymous wrote:
Anonymous wrote:
Anonymous wrote:ME TOO> Especially with 3 kids.
And you show up and they hand you a damn ipad every appt asking you to do their job for them.


You probably missed a form on the appointment confirmation. We would love it if you read entire email and carefully followed all the steps the first time. Yes you received them. It’s all there. Would you like me to go over the email with you? I can see when you opened it if you need a reminder.

If you are not cash pay please fill out insurance information so we can contact them to confirm eligibility and any deductible/copay as there are many variations of policy coverage; also there is an intake form and a few waivers.

These are standard paperwork you used to fill out in hard copy in person. We cannot do this for you as we are not the patient and don’t live inside your body. Also there may be more recent issues since your mast visit it’s helpful to know about. Managing this before your appointment time helps everyone stay on time and on task.

Calling and setting up a visit is just one aspect of care. The conversation is another. We email the forms so you have less to do along arrival. Notice the links we send to avoid the in office iPad action. Please?


I hope everyone you pay for service treats you with the same condescending crapass attitude you've shown here. Of course, you're probably a perfect being, who reads all the fine print and never makes mistakes and has never needed reminding for anything.

Collecting this information is literally YOUR JOB. Stop acting put upon, like it's some kind of huge burden. This is what you get paid to do. If you can't accept that, quit and find somewhere else to work (ideally in a low/no-contact industry, because you sound like a real peach...)


The information collection will happen either online or a form when you come in. Your providers are responsible for your care. You are capable of filling in tire address and basic medical history.

You read it in a tone all of your own.


I'm capable but lots of people aren't because they are too young or too old, don't speak English well, don't read well, or don't understand medical terms. But anyway. It's fine for them to give the option of either filling it out beforehand or doing it at the office. I do it before to save time. What is annoying is when you do it before and then get asked all the same questions anyway.