Anonymous
Post 10/14/2023 10:32     Subject: So random- I am banned from ordering online from American Eagle?
My petite friend was just raving about a new bra she bought at Uniqlo FYI.
Anonymous
Post 10/14/2023 10:15     Subject: So random- I am banned from ordering online from American Eagle?
I don't have the time or patience to try on 7 pairs of jeans in the store plus I hate the lighting in the dressing rooms, so I buy 7 and return 5. Same with shoes. I will do this though only at Nordstrom or Bloomingdales where I know I won't have issues. So far it has not impacted me.
Anonymous
Post 10/14/2023 10:05     Subject: So random- I am banned from ordering online from American Eagle?
Create a new account, duh.
Anonymous
Post 10/14/2023 08:30     Subject: Re:So random- I am banned from ordering online from American Eagle?
Anonymous wrote:ugh.
I worry about this with Anthropologie. I've had a bunch (6+?) dress occasions since June and have routinely ordered 4-5 dresses and kept one--often when paying $30 for overnight shipping. I'm 49 and my body is all weird (to me) with perimenopausal changes so it takes me a few tries to get a flattering dress. Gone are the days that I can put anything on and look good.

Added to this is a huge Urban Outfitters order we just placed for Homecoming dresses. Bought 6, keeping 1 (maybe). They're all pretty shoddy, sizing is all over the place, etc. It's almost impossible for even a teenager to pick the right dress virtually.




Yeah I don’t do that. I ordered one and then I sent it back if it doesn’t work. And then I order another one. So if you do this regularly, maybe it makes them mad?

I agree what people are saying about availability in stores though. I tried to go shopping at the Bloomingdale’s in Friendship Heights and they had nothing above a ten. I’m a 14.
Anonymous
Post 10/14/2023 07:29     Subject: Re:So random- I am banned from ordering online from American Eagle?
There was some issue with me a couple of weeks trying to order online at Sephora. I emailed back after the second cancelation and I was like WTF, and they said there was some issue and to call them. I actually didn't call them but ordered another way and it went through. I have never done anything weird relating to Sephora - I think it was some kind of computer glitch / security thing.
Anonymous
Post 10/14/2023 07:00     Subject: Re:So random- I am banned from ordering online from American Eagle?
Anonymous wrote:I’m inexplicably banned from ordering online from Anthropologie, Urban Outfitters and Free People. (I think they’re all owned by the same company.) it’s the same thing, though. The order goes through initially, but it gets cancelled afterward.

They’re big ol’ forced birthers, so that’s probably a net positive to be banned from supporting such hateful politics.

Sorry you’re blocked OP but I would guess something like someone else spoofed your VPN address or something similar so you have fraudulent activity associated with your address or card (that you didn’t do). Just go to the store.
Anonymous
Post 10/13/2023 22:56     Subject: So random- I am banned from ordering online from American Eagle?
This is one of many companies that blocks suspected fraudulent purchases:
https://www.riskified.com/customers/

Unfortunately, as OP has learned, the algorithms are far from perfect. And even when a CS representative claims that they fixed the problem (as they told OP), the representative often does not have any clue how to override the algorithm, and your purchases will continue to get blocked.
Anonymous
Post 10/13/2023 17:25     Subject: So random- I am banned from ordering online from American Eagle?
Anonymous wrote:
Anonymou[b wrote:s]My daughter wanted some new bras from Aerie and they had stuff on sale so I placed an order. First I got a confirmation for the order and then I got an email from American Eagle saying due to "security concerns" my order has been cancelled and I would not be charged.

So I tried again with a different card and got the same thing. So I called customer service who were really unhelpful but they tried to put it through and were also denied. They said they would escalate to order processing and someone would get back to me in 24 hours.

Today, I got an email from them saying- "Thank you for contacting American Eagle. Unfortunately, your order was unable to be processed and was cancelled by our verification system. Our verification systems are in place with the safety of our customers in mind and we are unable to provide specifics on these processes."

so their verification system must stink because I actually work in cyber and truly was just trying to purchase clothing for my teenager but they think I am some sort of crimlnal. Oh well American Eagle. So now where do I get bras for a teenager??
[/b]

PU the friggin phone and ask them What is wrong with you?


She did pick up the friggin phone.
Anonymous
Post 10/13/2023 17:23     Subject: So random- I am banned from ordering online from American Eagle?
Anonymou[b wrote:s]My daughter wanted some new bras from Aerie and they had stuff on sale so I placed an order. First I got a confirmation for the order and then I got an email from American Eagle saying due to "security concerns" my order has been cancelled and I would not be charged.

So I tried again with a different card and got the same thing. So I called customer service who were really unhelpful but they tried to put it through and were also denied. They said they would escalate to order processing and someone would get back to me in 24 hours.

Today, I got an email from them saying- "Thank you for contacting American Eagle. Unfortunately, your order was unable to be processed and was cancelled by our verification system. Our verification systems are in place with the safety of our customers in mind and we are unable to provide specifics on these processes."

so their verification system must stink because I actually work in cyber and truly was just trying to purchase clothing for my teenager but they think I am some sort of crimlnal. Oh well American Eagle. So now where do I get bras for a teenager??
[/b]

PU the friggin phone and ask them What is wrong with you?
Anonymous
Post 10/13/2023 17:20     Subject: Re:So random- I am banned from ordering online from American Eagle?
Anonymous wrote:
Anonymous wrote:ugh.
I worry about this with Anthropologie. I've had a bunch (6+?) dress occasions since June and have routinely ordered 4-5 dresses and kept one--often when paying $30 for overnight shipping. I'm 49 and my body is all weird (to me) with perimenopausal changes so it takes me a few tries to get a flattering dress. Gone are the days that I can put anything on and look good.

Added to this is a huge Urban Outfitters order we just placed for Homecoming dresses. Bought 6, keeping 1 (maybe). They're all pretty shoddy, sizing is all over the place, etc. It's almost impossible for even a teenager to pick the right dress virtually.




Yeah, you are setting yourself up nicely for a ban...



Meh... I'm an odd fit and order a lot online and have returned a significant portion. I've been waiting for a ban for a decade now.

Now my income has gone up substantially in that decade. I wonder if these retailers know that and are willing to take a chance.
NP
Anonymous
Post 10/13/2023 17:10     Subject: So random- I am banned from ordering online from American Eagle?
Anonymous wrote:My friend got banned from Anthropologie after reporting a lost package. Item was marked delivered by the carrier, but she never received it (it either went to the wrong house or got stolen). They refunded her, but banned her from making any future online orders, though she can still shop in store.


Sephora will do that to you too if you report a lost package. The first time. They don’t give any allowance for actual errors or thefts. You report a package missing; they refund you your money; and you can never order online from them again.
Anonymous
Post 10/13/2023 17:07     Subject: So random- I am banned from ordering online from American Eagle?
Are you using a VPN? That could be what’s tripping up the security thing.
Anonymous
Post 10/13/2023 09:42     Subject: So random- I am banned from ordering online from American Eagle?
Anonymous wrote:My friend got banned from Anthropologie after reporting a lost package. Item was marked delivered by the carrier, but she never received it (it either went to the wrong house or got stolen). They refunded her, but banned her from making any future online orders, though she can still shop in store.


Same (almost)! My return got lost (using the return label they provided) and they banned me.
Anonymous
Post 10/13/2023 09:40     Subject: Re:So random- I am banned from ordering online from American Eagle?
Anonymous wrote:This company tracks returns for multiple stores/companies:
https://www.theretailequation.com/

Not sure if AE is one of them, but looks like you can request information from them to see why your transaction might have been denied.


Too bad you don't live in California. CCPA requires companies to delete records of California residents at their request
Anonymous
Post 10/13/2023 09:36     Subject: So random- I am banned from ordering online from American Eagle?
Anonymous wrote:Do a privacy search on yourself, your husband, your address, etc. DH's info was in a data breach and since then, everything online is ridiculous. Trying to repair it all is really tough.


NP. How do you do a privacy search?