Anonymous wrote:I used to commute by Amtrak every day. I had probably a dozen very major delays (5+ hours) and had to deboard a train to another train 3 times (this takes an insanely long time because everyone has to cross over one bridge to another train). I never got any acknowledgment of this, any time it happened. If you really become a nuisance they might refund your ticket.
I did this once between DC and NYC on the Acela. I can't remember if the second train was an Acela or a regional train but it already had passengers on it. As a result many of us had to stand the remainder of the trip (we were just past Philadelphia). No apology or compensation. It didn't even occur to me to ask because, well, Amtrak.