Anonymous wrote:E. Mom
I'd blame mom for not teaching kids that special or fragile things you don't want bent must be treated with extra care. But really, after too many (ok, 1 in 100) framable art projects came home rolled up and bent, I taught the kids to keep that stuff flat and out of their backpacks if necessary. As for school pics, I guess that we've probably had 50 sets come home from schools over the years - I don't recall any being bent or any having cardboard.
This is so stupid. The kid is 7 years old, you can teach them a million things, they forget, they are distracted. Blaming the mom is akin to blaming the teacher, absolutely ridiculous. My children's pictures always come with a cardboard backing so they don't bend. A company specializing in school pictures should be aware that 6, 7, and 8 year olds are bringing home the pictures in a backpack. OP, I would call the company and, VERY NICELY, explain what happened. I'm sure they will be ok with sending the pics again.