Anonymous wrote:

Anonymous wrote:That is some godawful carpet.

Lol. I wasn't gonna say it, but yeah.

It's supposed to be a chain link fence right?

Anonymous wrote:

This is how I read it as well. Carpet was ordered and cut to OP's preferred direction, installers changed direction and that's why there wasn't enough material. Installers, i.e. company's fault. They pay.

It would be great if OP came back to clarify, so we can better understand what we are talking about.

We definitely need clarification because I read it the other way. I read it as the carpet was installed completely (entire floor covered) but pattern was not in the direction desired by OP. In order to change/correct this, they would pull up and rotate the carpet but now they need more carpet to finish the room. Original dye lot no longer available, etc etc.

Carpet typically arrives on site pre-cut into the rough sizes needed then it's installed and trimmed etc. A couple of posters up thread explained how carpet is measured and laid out prior to quotation and ordering. Someone, either the customer or the salesperson, dropped the ball on verifying the pattern direction back at the front end.

Anonymous wrote:

Anonymous wrote:This type of design decision needs to be specified at the quotation phase, because it absolutely affects how they roll the carpet and how they cut the carpet. both of those affect the final quantity/yardage to be ordered. So if you didn't mention it back then it is on you. Sorry.

I agree with the first statement but come to the opposite conclusion. This is their business - they should know to confirm this with you. They should absorb all the cost of getting it right.

I agree with this. This is something they should have asked you when they measured the room and wrote up the order. I think they should pay for the replacement.