Anonymous wrote:

Anonymous wrote:

Anonymous wrote:The mom appeared to be pretty calm in the video. Who wouldn't be frustrated at a crew that had the means of helping a child but was indifferent? A plane is a unique situation where everyone is stuck and the mom did not have much options based on the limitations on what you can carry onto a plane. For those who said take a thermos of hot food, try that one the next time you are going through airport security - won't work. They will take your thermos.

TSA once had me throw out breast milk for my baby (too much liquid) so my baby got hungry on the flight. Because I was breastfeeding, I just had to do it the old fashion way and can you believe I got ignorant comments for showing my breast on the plane even though that was the only way I could feed her? People are so quick to judge.

As parents, we all try our best and no matter how much you plan and try to keep your kids happy and well behaved, shit happens. Multiply that by a thousand with a child who has autism. Imagine normal everyday sounds making your ears hurt or you can't stand to be touched. Autistic kids are not picky - they are just more overtly in tuned to everything around them that life is uncomfortable and uncontrollable at times. Any good parent would try advocating for their child when their child cannot advocate for herself.

Hot food on a plane was such a simple request. A decent airline would have shown compassion and helped a mom out. I'm not really that old and I remember when airlines used to provide hot food even in coach on a two hour flight. Customer service means nothing to United and the video with other customers chiming "Let her stay" when the police was escorting them off tells how badly the family was treated. Shame on United and shame on anyone who thinks airlines should treat their customers in such deplorable fashion.

If the child is that severely disabled she should not be traveling and flying. Simple. A good parent recognizes their child's limitations and makes choices based off that. Many of us here have special needs kids and often we are restricted in many areas including travel. Mom could bring an empty thermos. Get hot water to warm it and put food in after she got through security. She's flown enough times to know to figure figure out work arounds to most basic needs. Or, if she knew it would be an issue, ask for a later flight after her child ate.

Read back what you wrote. Your statement highlights the real world discrimination mindset that people with disabilities face:

"If a child is that severely disabled she should bot be traveling and flying." So people with disabilities should not travel???

Replace "severely disabled" with any other protected class: "If a child is black (or any other race) she should not be traveling and flying." That is how offensive your statement is.

The Americans with Disabilities Act of 1990 (ADA) actually prohibits discrimination and ensures equal opportunity for persons with disabilities in employment, State and local government services, public accommodations, commercial facilities, and transportation.

§ 36.307 Accessible or special goods.

(b) A public accommodation shall order accessible or special goods at the request of an individual with disabilities, if, in the normal course of its operation, it makes special orders on request for unstocked goods, and if the accessible or special goods can be obtained from a supplier with whom the public accommodation customarily does business.

(c) Examples of accessible or special goods include items such as Brailled versions of books, books on audio cassettes, closed-captioned video tapes, special sizes or lines of clothing, and special foods to meet particular dietary needs.

United had hot food on board to easily accommodate the disabled passenger. The mother was given a hard time when she made the request then the family was retaliated against for her advocacy. Clearly United needs better training on how to deal with the public including people who have disabilities. United's actions was more than just piss poor customer service. Their actions discriminated against the disabled passenger and her family and violated the ADA.

Anonymous wrote:

Anonymous wrote:The mom appeared to be pretty calm in the video. Who wouldn't be frustrated at a crew that had the means of helping a child but was indifferent? A plane is a unique situation where everyone is stuck and the mom did not have much options based on the limitations on what you can carry onto a plane. For those who said take a thermos of hot food, try that one the next time you are going through airport security - won't work. They will take your thermos.

TSA once had me throw out breast milk for my baby (too much liquid) so my baby got hungry on the flight. Because I was breastfeeding, I just had to do it the old fashion way and can you believe I got ignorant comments for showing my breast on the plane even though that was the only way I could feed her? People are so quick to judge.

As parents, we all try our best and no matter how much you plan and try to keep your kids happy and well behaved, shit happens. Multiply that by a thousand with a child who has autism. Imagine normal everyday sounds making your ears hurt or you can't stand to be touched. Autistic kids are not picky - they are just more overtly in tuned to everything around them that life is uncomfortable and uncontrollable at times. Any good parent would try advocating for their child when their child cannot advocate for herself.

Hot food on a plane was such a simple request. A decent airline would have shown compassion and helped a mom out. I'm not really that old and I remember when airlines used to provide hot food even in coach on a two hour flight. Customer service means nothing to United and the video with other customers chiming "Let her stay" when the police was escorting them off tells how badly the family was treated. Shame on United and shame on anyone who thinks airlines should treat their customers in such deplorable fashion.

If the child is that severely disabled she should not be traveling and flying. Simple. A good parent recognizes their child's limitations and makes choices based off that. Many of us here have special needs kids and often we are restricted in many areas including travel. Mom could bring an empty thermos. Get hot water to warm it and put food in after she got through security. She's flown enough times to know to figure figure out work arounds to most basic needs. Or, if she knew it would be an issue, ask for a later flight after her child ate.

Anonymous wrote:

Anonymous wrote:I think if someone threatens the flight attendant that their child might become violent if she doesn't get hot food, that's not something the flight attendant can just ignore, even if the child does have special needs.

+1
The girl wasn't kicked off because she has special needs. The girl was kicked off because her mom threatened violence if she didn't get what she wanted. I don't think the girl was the "disruptive passenger" who got the plane landed. The mom wins that prize.

Anonymous wrote:The mom appeared to be pretty calm in the video. Who wouldn't be frustrated at a crew that had the means of helping a child but was indifferent? A plane is a unique situation where everyone is stuck and the mom did not have much options based on the limitations on what you can carry onto a plane. For those who said take a thermos of hot food, try that one the next time you are going through airport security - won't work. They will take your thermos.

TSA once had me throw out breast milk for my baby (too much liquid) so my baby got hungry on the flight. Because I was breastfeeding, I just had to do it the old fashion way and can you believe I got ignorant comments for showing my breast on the plane even though that was the only way I could feed her? People are so quick to judge.

As parents, we all try our best and no matter how much you plan and try to keep your kids happy and well behaved, shit happens. Multiply that by a thousand with a child who has autism. Imagine normal everyday sounds making your ears hurt or you can't stand to be touched. Autistic kids are not picky - they are just more overtly in tuned to everything around them that life is uncomfortable and uncontrollable at times. Any good parent would try advocating for their child when their child cannot advocate for herself.

Hot food on a plane was such a simple request. A decent airline would have shown compassion and helped a mom out. I'm not really that old and I remember when airlines used to provide hot food even in coach on a two hour flight. Customer service means nothing to United and the video with other customers chiming "Let her stay" when the police was escorting them off tells how badly the family was treated. Shame on United and shame on anyone who thinks airlines should treat their customers in such deplorable fashion.

Anonymous wrote:I think if someone threatens the flight attendant that their child might become violent if she doesn't get hot food, that's not something the flight attendant can just ignore, even if the child does have special needs.

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Or the parent of a child said to a crew member that a passenger would scratch and get violent unless she had hot food. Once you're on a plane and say there's a possibility you'll get violent (or your kid will), I think you're sadly in the world of landing the plane. A few posters have stated the mother due not behave perfectly but was doing her best. Well, maybe that's the same for the flight attendant. Except in her line of work, you need to err on the dude of caution. She doesn't get a second chance if she makes a wrong call. And if the mom overstated that her daughter would get violent, That's her own fault. Really, on a plane, do you really think anyone has the right to say, "I'll get violent unless you do ---"?

Please

The mother did not say "I'll get violent unless you do ---". There was no threat to the stewardess or other passengers. The girl on the video looked pretty calm and her behavior wasn't an issue at that point. Why kick them off the plane?

That is intended to say: I understood the mother said her daughter would scratch people or may get violent if not fed and the requested food. Is that incorrect?

I understood the mother aud her daughter may scratch people or become violent if not fed the requested good. Am I wrong on that?

Anonymous wrote:

Anonymous wrote:Or the parent of a child said to a crew member that a passenger would scratch and get violent unless she had hot food. Once you're on a plane and say there's a possibility you'll get violent (or your kid will), I think you're sadly in the world of landing the plane. A few posters have stated the mother due not behave perfectly but was doing her best. Well, maybe that's the same for the flight attendant. Except in her line of work, you need to err on the dude of caution. She doesn't get a second chance if she makes a wrong call. And if the mom overstated that her daughter would get violent, That's her own fault. Really, on a plane, do you really think anyone has the right to say, "I'll get violent unless you do ---"?

Please

The mother did not say "I'll get violent unless you do ---". There was no threat to the stewardess or other passengers. The girl on the video looked pretty calm and her behavior wasn't an issue at that point. Why kick them off the plane?

Anonymous wrote:Or the parent of a child said to a crew member that a passenger would scratch and get violent unless she had hot food. Once you're on a plane and say there's a possibility you'll get violent (or your kid will), I think you're sadly in the world of landing the plane. A few posters have stated the mother due not behave perfectly but was doing her best. Well, maybe that's the same for the flight attendant. Except in her line of work, you need to err on the dude of caution. She doesn't get a second chance if she makes a wrong call. And if the mom overstated that her daughter would get violent, That's her own fault. Really, on a plane, do you really think anyone has the right to say, "I'll get violent unless you do ---"?

Anonymous wrote:

Anonymous wrote:I think the mom coped with the situation in real time as best she could. Which is what all moms do.

Often at the expense of the comfort and safety of other people.

Anonymous wrote:I think the mom coped with the situation in real time as best she could. Which is what all moms do.