Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I always go out of my way to be really nice to people in jobs like that. DMV, post office, towing, etc. They're just doing a job and it's not the worker's fault that the nature of the job puts you in confrontational situations.

Agreed 100%...sure, I've caught myself dropping the f bomb before to a Comcast rep (or someone in similar position) but then I catch myself and apologize as I know they're just doing their job and I'm incredibly frustrated by the situation. You catch more flies with honey anyway

I've taught my children that you should never, ever lose your temper or berate anyone in a service postion. I call it an adult temper tantrum. I had a career in public service and can tell you that if you approach me calmly and explain the problem, I will help you. However, if you immediately scream and yell and use curse words, you will waste my time (and I'll put you on hold if this is over the phone) and yours and I will be less likely to work with you. Be polite, calm and acknowledge the other person and it's amazing to what lengths clerks will go to to help and make the experience pleasant.

Just be nice, people.

Britt - if you spoke to me this way, I would have shut you down. I'd either find someone else to help you (and you could wait) or I'd tell you to stop the belittling comments. She would not have made more than one rude comment to me, period.

You sound just like her.

Um, Britt's not reading this. She is a millionaire TV personality and you "had a career in public service".

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I always go out of my way to be really nice to people in jobs like that. DMV, post office, towing, etc. They're just doing a job and it's not the worker's fault that the nature of the job puts you in confrontational situations.

Agreed 100%...sure, I've caught myself dropping the f bomb before to a Comcast rep (or someone in similar position) but then I catch myself and apologize as I know they're just doing their job and I'm incredibly frustrated by the situation. You catch more flies with honey anyway

I've taught my children that you should never, ever lose your temper or berate anyone in a service postion. I call it an adult temper tantrum. I had a career in public service and can tell you that if you approach me calmly and explain the problem, I will help you. However, if you immediately scream and yell and use curse words, you will waste my time (and I'll put you on hold if this is over the phone) and yours and I will be less likely to work with you. Be polite, calm and acknowledge the other person and it's amazing to what lengths clerks will go to to help and make the experience pleasant.

Just be nice, people.

Britt - if you spoke to me this way, I would have shut you down. I'd either find someone else to help you (and you could wait) or I'd tell you to stop the belittling comments. She would not have made more than one rude comment to me, period.

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:She could have made rude comments to me all day, so long as I knew it was on tape. It must have been such a pleasure to upload that to YouTube.

One of the many disturbing things about this video is that she's relatively calm and has quite a few comments in her arsenal, which tells me this is not the first time she's pulled this sh$t.

I'm shocked at those who defend her because it's a predatory towing company. There's never an excuse for mocking someone for weight, education, appearance, etc. I doubt the woman behind the counter was there because she believes in the mission of Advantage Towing--she's just got a sucky low-wage job.

No kidding on the bolded! Those kinds of insulting comments would literally never come to my mind in that situation (or any other situation I can imagine). I could see myself being angry and saying something like "this is f-ing ridiculous!", but personal insults about teeth, education, weight? That stuff just wouldn't ever even enter my mind.

+1 exactly!

Anonymous wrote:

Anonymous wrote:She could have made rude comments to me all day, so long as I knew it was on tape. It must have been such a pleasure to upload that to YouTube.

One of the many disturbing things about this video is that she's relatively calm and has quite a few comments in her arsenal, which tells me this is not the first time she's pulled this sh$t.

I'm shocked at those who defend her because it's a predatory towing company. There's never an excuse for mocking someone for weight, education, appearance, etc. I doubt the woman behind the counter was there because she believes in the mission of Advantage Towing--she's just got a sucky low-wage job.

No kidding on the bolded! Those kinds of insulting comments would literally never come to my mind in that situation (or any other situation I can imagine). I could see myself being angry and saying something like "this is f-ing ridiculous!", but personal insults about teeth, education, weight? That stuff just wouldn't ever even enter my mind.

Anonymous wrote:She could have made rude comments to me all day, so long as I knew it was on tape. It must have been such a pleasure to upload that to YouTube.

One of the many disturbing things about this video is that she's relatively calm and has quite a few comments in her arsenal, which tells me this is not the first time she's pulled this sh$t.

I'm shocked at those who defend her because it's a predatory towing company. There's never an excuse for mocking someone for weight, education, appearance, etc. I doubt the woman behind the counter was there because she believes in the mission of Advantage Towing--she's just got a sucky low-wage job.

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I always go out of my way to be really nice to people in jobs like that. DMV, post office, towing, etc. They're just doing a job and it's not the worker's fault that the nature of the job puts you in confrontational situations.

Agreed 100%...sure, I've caught myself dropping the f bomb before to a Comcast rep (or someone in similar position) but then I catch myself and apologize as I know they're just doing their job and I'm incredibly frustrated by the situation. You catch more flies with honey anyway

But in this particular case, apparently the tow employee was dishing it as well as she was taking it, but then edited the video to remove her ugly comments before releasing it to the media.

Suppose we'll get to see the whole video?

Anonymous wrote:

Anonymous wrote:This doesn't defend her conduct, but I read on ARLNow that he car was apparently towed from the lot of a restaurant that she was actually dining at.

If thatwas indeed the cse, I probably wouldn't have gotten as personal with the clerk, but I would have come in there with a full head of steam myself.

The parking lot behind Hunan One is not dedicated to Hunan One -- there are spaces that are not assigned to the restaurant. She probably didn't see that.

Anonymous wrote:

Anonymous wrote:This doesn't defend her conduct, but I read on ARLNow that he car was apparently towed from the lot of a restaurant that she was actually dining at.

If thatwas indeed the cse, I probably wouldn't have gotten as personal with the clerk, but I would have come in there with a full head of steam myself.

She took it way too far. The clerk has NOTHING to do with selecting cars that get towed. The type of insults she choose (re weight, education, teeth, etc) are totally irrelevant to being mad about her car. You don't treat people that way, it says a lot about someone's character, or lack thereof, by how they treat the people who are basically in menial jobs. I understand being upset, and I have had my car towed too and it sucks, but going apeshit and talking like you're in the movie Heathers to the clerk is just beyond gross and horrible.

BTW the internet has picked up on other instances of McHenry degrading people for not being "pretty", etc, such as on twitter and instagram. So I don't buy her heat of the moment brouhaha.

Anonymous wrote:This reminds me of the time someone demanded assistance at the airline counter by asking, "Do you know who I am?"

Without batting an eye, the airline person got on the PA and made this announcement, "Attention! Attention! We have a passenger here who does NOT know who she is. Can someone please help identify this person for her own sake."

Anonymous wrote:Tow companies are evil. I like that she tried to dish out some pain.

Anonymous wrote:She could have made rude comments to me all day, so long as I knew it was on tape. It must have been such a pleasure to upload that to YouTube.

One of the many disturbing things about this video is that she's relatively calm and has quite a few comments in her arsenal, which tells me this is not the first time she's pulled this sh$t.

I'm shocked at those who defend her because it's a predatory towing company. There's never an excuse for mocking someone for weight, education, appearance, etc. I doubt the woman behind the counter was there because she believes in the mission of Advantage Towing--she's just got a sucky low-wage job.