Why not go above and beyond? Full refund. They’ll probably leave you an amazing review and tell their friends what you did.

Anonymous wrote:50% off for the week. And if I was your renter I would still leave a crappy review.

I would be incredibly irritated having to deal with this on vacation.

I agree that even 50% off entire stay really doesn’t compensate them appropriately and you need to expect a bad review.

For perspective, a couple of years ago, the hotel I was staying at in NYC had an issue with the heating which caused an inconvenience for a few hours. The hotel refunded me for the full day. Another time, about 10 years ago, we stayed someplace where air conditioning was suboptimal and were refunded for the two night stay.

They need a refund for all the days that the A/C was not working and the workers were in an out of the house, disrupting their stay.

This means a complete refund for Saturday, Sunday, Monday and Tuesday.

If you can't see that, you're a bad host.

Anonymous wrote:and not know if the situation is going to fixed. Maybe it won't be fixed and you'll have to go home. So, that is what's on their mind - a ruined vacation.

Yes they definitely would have wasted a lot of time looking for alternative options, plus discussing them with the group to see what they should do.

You rolled the dice with the ac and lost. You don’t seem sympathetic to your guests who were inconvenienced. Offering them a free weekend in the off season is not compensating them.

I agree with 50% off the whole visit plus the first night without AC free.

You are acting like this is a minor inconvenience. You are wrong

Anonymous wrote:

Anonymous wrote:Having workmen, even the owner, enter when you are vacationing, is a big imposition. I know renters have to agree to let it happen but it's long remembered as a big negative. You have to secure your valuables (or it feels like you should) be out of their way, think about their schedule of coming and going.

Plus put on pants and bra. Not being sarcastic. It’s like you have to be “on” during what is meant to be a restful week.

Agree with both posts. Being there when workers are there is actually working. Very annoying work. Not relaxing and enjoying themselves as they paid for.

Anonymous wrote:How long were they without fully working air conditioning? I would say full refund for any time with no AC and partial for days with bedroom units only since the rest of living space would be uncomfortable.

This. Definitely.

I think 50% of the stay is reasonable. That doesn't mean that it's your fault. It means it's your responsibility.

If you purchase a tangible item, and then it turns out the only one available is broken, you get a refund. The refund doesn't depend on whether the person selling it was at fault, or whether they tried their best to fix it, or whether they're nice people and previously sold good products. Same logic would apply here.

Anonymous wrote:Having workmen, even the owner, enter when you are vacationing, is a big imposition. I know renters have to agree to let it happen but it's long remembered as a big negative. You have to secure your valuables (or it feels like you should) be out of their way, think about their schedule of coming and going.

Plus put on pants and bra. Not being sarcastic. It’s like you have to be “on” during what is meant to be a restful week.

and not know if the situation is going to fixed. Maybe it won't be fixed and you'll have to go home. So, that is what's on their mind - a ruined vacation.

Having workmen, even the owner, enter when you are vacationing, is a big imposition. I know renters have to agree to let it happen but it's long remembered as a big negative. You have to secure your valuables (or it feels like you should) be out of their way, think about their schedule of coming and going.

Anonymous wrote:You refund 50% of their current stay. They were inconvenienced. The issue was on their minds and they worried about it for days. Vacations are precious. Not your fault, likely, the breakdown. Things happen. But when things happen, they cost you.

+1. 50% discount and think about the cost as being spread across all the years when you have been renting out the unit for good money. When you run a business, there will unforeseen costs that arise every now and then that you just have to take on the chin. You responded promptly and appropriately but the situation caused stress annd uncertainty that undoubtedly impacted their holiday.

It’s possible to do your best but still be a bad host. These are paying customers, they don’t want to hear excuses. They want to get what they paid for.

50% off for the week. And if I was your renter I would still leave a crappy review.

I would be incredibly irritated having to deal with this on vacation.